CSAA Insurance Group, a AAA Insurer reviews

Senior management really push the AAA values but do not lead by example. Senior management has a bad habit of practicing fake collaboration where they claim you are involved in the process but ignore the input anyway. Continue to pay consultants rather than listening to the employees to solve problems. They underpay certain high skilled employees and then try use year-end bonuses to make up the shortfall to the detriment of others in the department. How do you achieve all your goals and yet still get less than 100% of your bonus percentage? The annual engagement survey is a joke, with senior management sending daily emails to complete them and employees then not answering truthfully to avoid all the work that follows when the negative results come out. How does the BOD and C-Suite justify the ridiculously high bonuses that get paid to senior executives when the company cannot run under a 100% combined ratio? The main problem lies in the expense ratio which is far higher than the company's peer group. Moving your expenses to a services company to bring down the combined ratio is not the solution as it merely distorts the results, rather focusing on reducing the expenses. I got tired of hearing about the CFO talking about his sports cars, gambling in Las Vegas and continuously quoting lines from popular movies. I can also advise you to never challenge certain executives in the game 'Bejeweled' as they are often seen on their company iPads playing against each other.

- Antiquated systems -- they are in the DARK AGES; nothing worth learning here - kiss of death for resume - Business makes countless errors (some BIG errors) that negatively impact customers...rests on the AAA brand to mask the poor service; I'm stunned anyone would want CSAA as their insurer given the endless mistakes - Business isn't stand-alone, it totally relies on AAA Clubs - this broken system won't sustain the company; competitors have a HUGE advantage over CSAA - Awful culture in key departments; it's like high school, with lots of cliques and people who have worked together for years, and new people are not welcome; backstabbing is a COMMON occurrence and you have to watch your back all the time - No support from management -- they don't want to innovate, they only reward old-school thinking; aren't skilled as PEOPLE managers and can't be trusted; too many sacred cows who plan to die there - Employee morale is HORRIBLE and turnover is increasing now that the economy is better; everyone I know is looking and can't wait to get out and write negative GlassDoor reviews; I couldn't wait until I found another role to write this and warn people -- candidates deserve to know how bad it is here!! Contractors and full-time candidates should BEWARE and AVOID THIS COMPANY!!