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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.5

      Work/Life balance

      3.5

      Senior management

      3.3

      Career opportunities

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Sep 24, 2010

      Its All About The Money

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      "It pays the rent". Good benefits, 401K, and diverse.

      Cons

      Egos and power struggles from our outsourced labor claims centers in CO, OK (yes, Oklahoma), and Vegas. Many unhappy people in our newest factory (OK) trying to leave. Unrealistic expectations.

      3.0
      Sep 14, 2010

      Employees are great to work with. Technology needs to be updateed.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employees work hard to deliver good customer service, collaborate with work load and job knowledge. Supervisors are knowledgeable.

      Cons

      The company needs to update their technology. There are too many platforms. Adobe PDF cannot be updated because it conflicts with Correspondence Desktop.

      2.0
      Sep 13, 2010

      Lack of innovation

      Insurance service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with great coworkers. Supervisors at AZ & OKC Contact Centers vary in style and knowledge, but you can get a good one every once in a while. Working to support Out Of Fingerprint AAA States so more consistency with hours available to customers with service & payments.

      Cons

      Senior Leadership collapses to strategies of other call centers, and loses competitive edge amongst other Insurance companies. Insurance is not a Visa Card or Cable Company. It is a product unlike any other product out there and AAA is not keeping up with technology or strategy. Old worn out leaders. Antiquated leadership vision. Blinders about how the younger generation will spend their money. Makes excuses about where the company is and where it SHOULD go. AAA needs to drop the Emergency Roadside as it's leading product and start visioning Travel, Life or Motorcycle policies. There also needs to be reigns on After Call Work . Stop reducing that number to an almost unattainable number. 1:00 or 60 seconds AfterCall average per day to send a fax, create a document or write an explanation is no longer the best time average. Calm, clear, confident Representatives call completion is parallet to voice inflection and tone. and finally, the Website. CSAA.comis a joke. Call volume is way too high because we put the website use and customer expertise as a second thought. We don't have a competitive or user friendly website. It is our Number One Dissatisfier.

      Viewing 1309 - 1311 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.