Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,707 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (13) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 152 reviews)); "Pay was good and lists of available overtime" ((in 117 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 113 reviews)); "Laid back atmosphere and good work/life balance." ((in 68 reviews)); "Great culture and values." ((in 59 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 77 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 47 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 35 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 33 reviews)); "Poor upper management." ((in 31 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

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CSAA Insurance Group, a AAA Insurer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,517 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Senior management

3.3

Career opportunities

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Sep 10, 2010

When all else fails, restructure!

It manager

Recommend

CEO approval

Business Outlook

Pros

AAA is a great brand and use to be a great company to work for. The benefits seem good; the faciltiy is nice and the people are enjoyable to work with. Generally, the culture is great and it's a good company.

Cons

The company has lost its' way. Senior Management has put all of our eggs in the 'service' basket - risky proposition in this economy where price is 'THE' driving factor for a majority of America. It seems as if Senior Management believes the strategy can't be wrong, it has to be the structure of the organization - so let's restructure! The IT division has be restructured twice in ONE year! The company also doesn't seem to have any issue with paying for exorbitant expenses and 'pet' projects that result in nothing to the bottom line. Senior Managment continues to protect and support ineffective and useless managers who think they know technology.

3.0

Sep 9, 2010

Recognizable brand, terrific community care programs but terrible environment for fostering job security.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

AAA is such a recognizable and familiar brand that has terrific community outreach programs. I have never worked for an employer who embraced such diversity in their workforce. Work/life balance was encouraged at least within the group I was working in. It was also my first opportunity in my entire work career to experience telecommuting.

Cons

The constant reorganizations within the company created fearful work environment. Employees feeling really unsure and insecure about their future and rumors ran rampant. I understand the concept of restructuring to align business needs but I don't understand the inability for management to let the dust settle and take measurement before the next restructure. It was like working for an interior designer who cannot make a decision of which way to place the furniture for optimal enjoyment.

3.0

Sep 8, 2010

Dude, Where's My Company?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

AAA NCNU is a good place to work for people looking for steady, if uninspired, employment. Benefits are generally better than average, and historically there is a culture of supporting employees and taking very good care of customers.

Cons

Pay is sub par, and the company has taken on a relocation strategy of moving resources from (salary expensive) San Francisco to places like Oklahoma, Phoenix, Las Vegas, and Walnut Creek. The culture is changing - everyone is worried for their employment (unheard of even 2-3 years ago), management is increasingly secretive, and many of the original San Francisco employees feel alienated by social/poltical values of the Phoenix and Colorado Springs newer employees. The company doesn't know how to innovate, and is losing lots of business to its competitors.

Viewing 1312 - 1314 of 1,517 Reviews

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When all else fails, restructure!

Recognizable brand, terrific community care programs but terrible environment for fostering job security.

Dude, Where's My Company?

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