Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,705 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Very diverse and good benefits!" ((in 154 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 118 reviews)); "Pay was good and lists of available overtime" ((in 113 reviews)); "Laid back atmosphere and good work/life balance." ((in 61 reviews)); "Great culture and values." ((in 60 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 75 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 48 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 36 reviews)); "Majority of managers don't practice the culture that the company preaches." ((in 33 reviews)); "Poor upper management." ((in 29 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,515 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Feb 6, 2009

Do not choose this company as a long term career path.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In this economy, I'm grateful to still have a job with benefits.

Cons

To get promoted or otherwise recognized, you must kiss ass to the ELT (Executive Leadership Team) and DLT (Divisional Leadership team) members. The ELT is more concerned about maintaining thier very health egos than the future of this company, the members they service or their employees. They claim they want this company to be a employee driven entity, yet, the numerous technology applications are antiquated or do not work. All are on seperate platforms, so employees need to enter the same information in numerous applications. Plus, not all information is updated in the same way, and sometimes, like insurance payments, are missapplied. The main office whiched was based in San Francisco for 100 years is now being split up and moved to Walnut Creek, Fairfield, Richmond, CA and Henderson, NV. They have closed one call center in Livermore and are almost done closing the 2nd call center in Elk Grove. 20% of Emergengy Road Service and membership calls are taken in Glendale, AZ, with the other 80% taken in Florida by individual contractors. There are times when the network is down and the Florida folks cannot connect to the ERS or Membership applications, and members are put into an unending call queue.

3.0

Feb 2, 2009

Senior Management? Where?

Employee

Recommend

CEO approval

Business Outlook

Pros

Pay is decent for those that have been here for sometime and do what they are suppose to do. I cant complain about that. Benefits seem to be on par with most companies out there. Large enough company to where IF something were to open up you could possibly learn something completely different but still related.

Cons

Senior Management cares little about anyone lower than middle management level. Deaf ears are turned to employees regarding system issues, training issues and morale issues. Senior management seem to live by shoot 1st ask questions later. I could go on with complaints, but really dont think it would be fair to AAA NCNU in this economic time. All companies are having to make sacrafices and adjustments.

2.0

Jan 30, 2009

Zero Direction, Stubborn, Illogical, & Blind To It's Failings

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- District Office Jobs are the best & Most Secure positions in the company. - Been in Business for 100 years. - Visions & Values Culture is a good idea in principal. - The people who work here are top notch & friendly. - Free AAA Membership, 10% off Auto & Home Insurance as an employee. - A relaxed environment to work in. - Starting Pay Is Usually Near Or Above Market Rate (if you know how to negotiate). - Low-Level Management Is In the Trenches with you. - An Internal Website allows all employees to voice their opinions on matters without retaliation.

Cons

- Senior Management has zero direction 98% of the time - The 2% of the time Senior Management has a direction, they will not relinquish that direction even if that direction is a money pit (For Example: Memberpoint & Clientview) - Career Advancement is non-existent for at least 99% of employees. - When someone from the 1% finds career advancement it is due to obvious favoritism. People are handpicked for positions IF they want someone from inside the company. - At Least 75% of the time, hiring takes place with people coming in from outside of the company. There is zero push from management to recruit from within & the tools provided to advance yourself are laughable at best. - AAA University sounds good on paper, but what you really have are a bunch of "classes" that are useless to every company except CSAA. - Visions & Values (Our Corporate Ethics/Motto) isn't practiced beyond Low-Level Management. Employees are even evaluated based on these very subjective terms & it directly effects a person's pay raise. - Speaking of Visions & Values, Senior Management quietly removed the value "We will treat each Employee As We Would A Member." - Senior Management isn't held accountable for their over expenditures & will merely cuts jobs to cover up their reckless spending on projects that fail during testing. - CSAA will happy roll out a buggy platform, that received zero improvements or fixes in testing, to the masses. No matter how big the crowd of employees are that tell them the system doesn't work, Senior Management will believe they are doing the right thing in "rolling the program out." - Will happily acknowledge that you are indispensable while treating you as if you are.

Viewing 1435 - 1437 of 1,515 Reviews

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