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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,515 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Feb 11, 2009

      Circling

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people on the front lines. Many were committed to doing whatever it took to get members service they asked and paid for. In today's service economy, being able to deliver what you promise is a rare thing. On those occasions where we made a difference it was truly appreciated by the members, if not the management.

      Cons

      Favoritism. Promotions all based on who you knew and how you knew them.

      3.0
      Feb 9, 2009

      Listen to employees on all levels, especially on the ERS/Auto Partners side of the business

      Tow operator i
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a good job; benefits are very good in comparison to what is offered elsewhere. It’s a steady job, you know that you are not going to be fired due to a slow economy, and however you may need to change positions. Co-workers are fun and friendly, you get to help people who actually need it.

      Cons

      Very high level of management incompetence. They hire managers with no practical or very limited field experience, and tend to promote off the "god old boy" system and not off of qualifications. Middle Management has no respect for the workers, and upper management seems to turn a blind eye to the problems that exist. They also do not listen to employees concerns be it workspace environment issues, to equipment that is buggy or downright unsafe to operate.

      1.0
      Feb 6, 2009

      STEP UP TO THE PLATE...BEFORE IT'S TOO LATE

      Insurance generalist
      Recommend
      CEO approval
      Business Outlook

      Pros

      CSAA HAS A GOOD REPUTATION FOR IT'S CLAIMS DEPARTMENT AND ERS RELIABILITY, AND IF YOU ARE LUCKY ENOUGH TO FIND A SUITABLE "LATERAL" POSITION WITHIN THE FIRST 6 MONTHS TO 1 YEAR, YOU MIGHT BE ABLE TO FIND SOME MEASURE OF SUCESS BEFORE THE "BURN OUT" HITS. SUGGESTION: GO FOR A POSITION WHERE YOU ARE NOT DEALING WITH ANY CUSTOMERS!

      Cons

      FEEDBACK ON JOB PERFORMANCE SUBJECTIVE, A "THEY'RE OUT TO GET YOU" MENTALITY AND WORK ATMOSPHERE (ESPECIALLY "QUALITY ASSURANCE") THINKING OUTSIDE THE BOX IS IGNORED AND LOOKED DOWN UPON, EVEN THOUGH THEY PAY GOOD LIP SERVICE TO IT. MANY BUSINESS PRATICES STILL DONE LIKE IT'S THE 50'S OR 60'S. THEY HAVEN'T GROWN WITH THE TIMES OR THEIR ENVIRONMENT WHATSOEVER

      Viewing 1432 - 1434 of 1,515 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,705 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.