- Designers pay is withheld until the job is installed complete, even when the company collects 75% of payment from the client.
- Base pay is minimum wage with a bonus. There is no commission paid in this position even though it is advertised as a commission based payment plan.
- Installers are not held accountable if they have poor communication or if they do not finish a job.
- Installation issues are not documented correctly. The only way to get correct documentation is to site on the job site and review the scope with the installer. If that was done for every job it would be impossible to actually sell anything.
- Manufacturing is not held accountable for mistakes. As a designer you are not paid on a job that has a manufacturing error until the install is fixed/ complete which often takes two or more trips to fix.
- Departments are siloed and there is an us vs them mentality when it comes to warehouse/ install/ design. There has been no effort to create a united front to make sure the projects are successful for the clients.
- Lots of talking bad about fellow employees and pushing accountability to the next person.
- When the above issues are brought up corporate representatives tell employees now is not the time to discuss the issues and have stated minimum wage is a livable wage. Yes you read that right - that minimum wage base pay is enough to support yourself/ family.
