Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 14 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Experienced employees, loyal to company" ((in 6 reviews)); "Sr. team approachable and open for suggestions." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 10 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "Improved communication for remote staff" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

1.0

Mar 10, 2025

Toxic environment with vacuous management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

401(k), remote work options available

Cons

Everything else. Managers produce nothing but corporate speak and fear while strenuously protecting their own rear ends.

1.0

Feb 11, 2025

VP Tyrants and Oblivious SVPs

Director

Recommend

CEO approval

Business Outlook

Pros

Plenty of really good people trying to do a good job

Cons

VPs who verbally berate those on their team and keep "reorganizing" their departments instead of addressing the issues. Ream a couple of employees and when one of your direct reports warns you to tone it down so you won't end up in HR, you basically dare HR to come after you? Complete lies and gossip taken as the truth. When great people leave and are honest in an exit interview, the VPs in question get busy discrediting and tearing down that employee. Everyone is so busy being out for themselves, they forget they are here for the members and customers who pay their salaries. Healthcare delivery org is particularly out of control and is a massive barrier to achieving anything worthwhile. I have never been afraid to talk to HR before, but I am here. People are afraid to have those "Crucial Conversations" because they turn into crucifixions and you end up with a target on your back. I don't want to look for another job but right now, this is trashing my mental health...and I'm not alone.

4.0

Jan 23, 2025

Review

Management

Recommend

CEO approval

Business Outlook

Pros

Flexible work environment. Cohesive team.

Cons

Work life balance is lacking there.

Viewing 22 - 24 of 169 Reviews

Jobs at Capital Blue Cross

Manager, Data Engineering

Manager Pharmacy Account Support