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      Capital Blue Cross

      Engaged Employer

      Capital Blue Cross reviews

      3.3

      53% would recommend to a friend

      (169 total reviews)

      Todd Shamash

      60% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      169 reviews
      3.0
      Jun 3, 2024

      Ok place

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice to Work from home

      Cons

      Senior Management some times clueless to challenges

      3.0
      Mar 5, 2024

      Fair pay

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits for employees but spouses are not eligible if employed and their employers have benefits.

      Cons

      A very woke culture with a downplay on Caucasian males.

      2.0
      Jun 25, 2023

      Very Stressful/No win situation if you actually care

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work remotely. Good benefits. Pay is average for the amount of knowledge you need to actually help a member

      Cons

      Chronic mandatory overtime. Staffing levels are always short since the day I was hired. There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators. You can't win - either you miss adherence, quality, hold time, average talk time or ACW.

      Viewing 25 - 27 of 169 Reviews
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      ReviewsCapital Blue Cross reviews

      Glassdoor has 192 Capital Blue Cross reviews submitted anonymously by Capital Blue Cross employees. Read employee reviews and ratings on Glassdoor to decide if Capital Blue Cross is right for you.