Capital Group reviews

4.0

73% would recommend to a friend

(2,299 total reviews)
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Mike Gitlin

80% approve of CEO

71% positive business outlook

Capital Group has an employee rating of 4.0 out of 5 stars, based on 2,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jan 9, 2019

Definitely room for improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Very generous Master Retirement Plan (if you're willing to stick out the 6 year vesting period) -Certain roles get paid overtime on top of salary -There are some really brilliant, friendly, and humble people working here who are great managers and happy to mentor others -Job security... once you're in there is very little chance of getting let go -Great health insurance and family leave options -Growing work-from-home opportunities and general respect for work-life balance -Maybe 40% of the managers are great, and if you get put on their teams you will not only have a more pleasant experience, but you'll probably find it easier to grow and move forward as well

Cons

-'Stepford Wives'/Gaslighting culture -- a lot of glaring issues and controversial topics are swept under the rug, and constructive criticism is rarely taken well. It's also worth noting that many of these glowing Glassdoor reviews were posted by HR to boost the company's rating -Employee engagement declining rapidly -- turnover has been very high in the last few years. the most recent company survey indicated that less than half the associates are happy or willing to stay long-term. Also, because of the job security referenced in the 'Pros', ineffective employees are rarely fired... meaning that associates who are lower in the ranks often end up picking up the slack and never get fairly compensated/promoted for it -Lack of diversity -- most people who work here are from privileged areas of Southern California and were essentially bred for asset management. If you don't share that background or did not attend an ivy-league school, it can be tough to grow here. Politicking seems to be the only way to get ahead -Mixed messaging -- they hire the best and brightest, asking for innovation and disruption so they can get with the times, but freak out when you actually suggest changes. If you actually give genuine feedback when they ask for it, there's a good chance you'll be blacklisted as a pessimist or 'not a team player' -Stale management -- it seems like many managers were placed in those roles because the CG leaders didn't know how else to reward them. A lot of them lack management/people skills and destroy team morale; contributing to the engagement issue mentioned earlier -Lack of development opportunities -- their educational reimbursement program does not cover much, and spending time on Lynda or reading industry publications is generally a faux-pas since there's always so much work to be done -Over-dependence on contractors and consultants -- the back-office operations are so labor-intensive that it's almost impossible to take on new business without hiring more people... but rather than developing full-timers or involving them in solution-planning, management chooses to hire temporary help instead. This leads to frequent half-finished projects led by consultants, a revolving door of contractors who need extensive training, and ultimately huge wastes of Capital's money

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Capital Group Response
7y
Thank you for taking the time to provide this detailed feedback. We read every Glassdoor review and appreciate hearing your perspective, especially the ways we can improve. Second, we’d love to sit down and understand more about the concerns you’ve outlined below. We’re actively working to make our workplace more diverse and inclusive, and getting firsthand knowledge from our associates is key. If you’d be willing to confidentially chat, please reach out to me at msrc@capgroup.com.
3.0
Jul 30, 2018
Recommend
CEO approval
Business Outlook

Pros

• While actual salary is slightly below industry standards, if you perform well, the bonuses and retirement plan more than make up for it. Under these circumstances I don't think there's better compensation outside of one of the big tech companies. • Some of the most smart, friendly, and talented co-workers, who come from all walks of life and experiences. • While diversity still needs lots of work (most of senior-level management are white men), there is still good general representation of women and minorities, and a fair number in higher level positions. You'll also find people of all ages. • Company places great emphasis on giving back to the community, which is reflected in the many volunteer opportunities, and 2:1 corporate matching of donations. • Pretty flexible in terms of working hours if you need to do things like go to a doc's appt. during the weekday. Some lucky people get to work remotely once a week. Overall, most people work 40 hours/week. Some unlucky people work a ton more. • Nicely designed offices in some locations, mainly the LA HQ. It is an open office plan but at least you still get your own desk and space, unlike the startup style of sitting side by side (like some of the agile spaces in Irvine).

Cons

• The single most important thing that will make or break you is the manager you directly report to and your superiors. If they are incompetent or don't have your back, you will either be doing their job and not being recognized for it, or be thrown under the bus. Also, because your bonuses are highly dependent on their feedback, you are under their mercy if they don't like you. • Way too many meetings; can take up about 75% of your time. If you're a manager or more senior level, expect that to be 90%. • The company has a directive to cut costs, so they are overly reliant on contractors right now, as they are cheaper and easier to terminate. However the weird thing is even if the contractor is great, it is often difficult to extend contracts past a certain time period, and even more difficult to hire them full-time. Also, can take forever to hear back from applying for a job, interview, and be accepted. This affects both the person applying and the team waiting to get help. And when people leave or are let go, there's somewhat of a hiring freeze in some departments so many positions are not back filled and the remaining team is left to do more with less. • Company is going through their latest restructuring/transformation, which happens like every 2-3 years, which becomes super disruptive. It seems like we go full circle every few cycles. And these changes are done without much input from the people it most affects. • No clear process for most things. • Don't expect to move up, only laterally or into the hell of middle management, which there seems to be many levels of. People stay here forever (which can be a pro for some). • There is supposed to be a culture built around core values, with one that centered on respect for everyone. This is being eroded by some new senior level people who are creating a toxic environment by debasing others, or constantly changing direction without much reason. People are so afraid to speak honestly to them, preferring to just say yes to everything, or remaining silent. • Highly bureaucratic, way too much consensus building (though they will tell you it's about supporting everyone's unique perspective). • If you're a creative, it can be really boring, tedious work most of the time. The style guide is pretty restrictive, most things are templated, and you'll find yourself doing lots of production work. Also way too much time and emphasis spent on creating long, boring powerpoint presentations that are internal only. • Company is so legally conservative and risk adverse that it prevents the company from doing certain things differently. Also because of this, it takes forever to let go of under performers because of the fear of a law suit. • Technology is outdated, everything is locked down, or it takes forever to adopt new things/software/technologies/processes. • Some parts of the company say they are doing agile, but it's more agile in name and rituals only. • Like my title says, work can go one way or the other depending on your position or department. Marketing and IT are experiencing the greatest amount of turbulence right now.

5.0
Jan 9, 2022
Recommend
CEO approval
Business Outlook

Pros

- Wonderful people throughout the organization with high integrity and respect for each other. Everyone is open and friendly, so it's easy to learn and grow both personally and professionally. - The compensation and benefits are world-class. A company that truly believes in investing in their associates. Two generous bonuses and a 15 percent retirement plan contribution. - A successful and growing company! You have a sense of pride working for a company that has and continues to outperform. Even for a 90-year-old company, there is still a priority for growth and innovation. - A global presence with so many career opportunities.

Cons

- Currently, no full-time remote positions available - Meeting heavy organization

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Capital Group Response
4y
Thank you so much for your time at Capital Group and thank you for the thoughtful review. We will make sure to pass along your feedback!
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