Is Capital Group a good company to work for?

Capital Group has an overall rating of 3.9 out of 5, based on over 2,608 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Capital Group to a friend and 71% have a positive outlook for the business. The best reviews about Capital Group have been left by employees working as Vice President , Investment Operations Associate and Research Associate .

Does Capital Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Group employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Capital Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Capital Group?

73% of Capital Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Group 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Capital Group?

Client Service Representative (98) , Analyst (54) , Manager (50) , Associate (49) , Customer Service Representative (49) , Administrative Assistant (41) , Senior Manager (39) , Solutions Engineer (28) , Senior Associate (22) , Internal Wholesaler (21) , Research Associate (21) , Business Analyst (20) , Senior Client Service Representative (20) , Summer Associate (19) , IT Manager (18)

What are the pros of working at Capital Group according to real employee reviews?

"Great benefits and a work environment that makes it fun to come in every day." ((in 483 reviews)); "great people and sense of community" ((in 248 reviews)); "Great culture and work ethic with amazing associates who collaborate and support each other and the company's mission." ((in 230 reviews)); "Pay is good and that’s about it." ((in 151 reviews)); "Good work/life balance (i.e. for the most part even in IT you will usually average a typical 8" ((in 141 reviews))

What are the cons of working at Capital Group according to real employee reviews?

"Since most of the new managers have not gone through a full life" ((in 91 reviews)); "Middle management passively follows senior leadership's decisions without fully understanding the spirit and strategic goals of such decisions." ((in 32 reviews)); "Senior management is detached from line issues." ((in 30 reviews)); "Despite all the "we're a family" vibes, the layoff was cold and silent." ((in 29 reviews)); "long hours and no vertical growth" ((in 27 reviews))

What are employees saying about Capital Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Group layoffs and their outlook for job security at Capital Group in 2026.

What are the top reviewed Capital Group locations?

Irvine , Los Angeles , San Antonio , Norfolk , Carmel , Indianapolis , New York , Scottsdale , San Francisco , Phoenix , Brea , Seattle , Atlanta , Chicago , Virginia Beach , Orange , Chesapeake , Hampton , Fishers , Newport Beach , Miami , West Los Angeles , Bloomington , Orange , Kansas City , Saint Louis , Bronx , Mesa , Oklahoma City , Irvine

Capital Group reviews

3.9

73% would recommend to a friend

(2,300 total reviews)

Mike Gitlin

79% approve of CEO

71% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Group has an employee rating of 3.9 out of 5 stars, based on 2,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews

3.0

Nov 9, 2021

No work life balance, just work

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

All the overtime you want, good pay and benefits.

Cons

No free time for self or family. Call center is definition of dead end job, no help from management leaving call center, transfer or start anywhere else to move up.

Capital Group Response

4y

Thank you for your candid feedback, and for more than 9 years of hard work as a Client Services Representative. We want to acknowledge how challenging this business environment has been to navigate. We’re taking several measures to ensure we continue to meet the needs of our clients as well as our associates. We value your perspective and remain committed to our client and associate focused priorities.

1.0

Oct 25, 2021

Entrapment

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

I don’t know why they are there.

Cons

Ugh…I worked there for almost 26 years and to tell you the gosh honest truth, I am so glad I am gone for there. It is and was an alien environment and I could not relate to many people, I am still not sure what they do there and such a huge Irvine, CA campus and for what? Weird!!!

2.0

Sep 7, 2021

Crazy amount of required overtime.

Client service representative i

Recommend

CEO approval

Business Outlook

Pros

The benefits are amazing. Company culture is very inclusive and understanding.

Cons

The required overtime is absolutely ridiculous. Depending on your position you may be required to work an additional 2 - 8+ hours per week. When I initially started we were told we would have an opportunity for overtime here and there. Now it's required every week. This job is basically taking calls back to back, non-stop, for 8.5 to 10 hours a day. Recently they have made changes that include the amount of additional time worked in your review process. So, if you don't work the required overtime, then your performance review will be affected negatively. Also there are many times when required overtime is added late in the day...very short notice.

Capital Group Response

4y

Thank you for your candid feedback and hard work as a Client Services Representative. We want to acknowledge how challenging this business environment has been to navigate. We’re taking several measures to ensure we continue to meet the needs of our clients as well as our associates. We value your perspective and remain committed to our client and associate focused priorities.

Viewing 187 - 189 of 2,300 Reviews

Top companies for "Compensation and Benefits" near you

Citi

3.6★Compensation & Benefits

Goldman Sachs

3.5★Compensation & Benefits

Morgan Stanley

3.6★Compensation & Benefits

Fidelity Investments

3.9★Compensation & Benefits

Jobs at Capital Group

Administrative Assistant III

HR Associate Relations Consultant

Fundamental Research Group (FRG) Manager

Talent Acquisition Senior Consultant - Executive Recruiting

Capital Group

Capital Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No work life balance, just work

Entrapment

Crazy amount of required overtime.

Top companies for "Compensation and Benefits" near you

Jobs at Capital Group