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      Car Keys Express

      Engaged Employer

      Car Keys Express reviews

      3.1

      33% would recommend to a friend

      (188 total reviews)

      Mark Lanwehr

      36% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      Car Keys Express has an employee rating of 3.1 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Car Keys Express employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      188 reviews
      1.0
      Mar 9, 2017

      Constantly Misleading

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy to work your own schedule as a technician.

      Cons

      I worked at CKE for 4 years, and in that time the one thing that remained the same was change. Change isnt bad but when it affects your paycheck in the course of thousands of dollars, then yes change is bad. In the course of time I have seen a considerable amount of turnover and lack of communication with the corporate office in Louisville which always seems to be the same story of well get someone back to you. When someone quits or is fired they is always a email or word by mouth from someone at corporate about why they left. Most of the technicians are starting to see that this company is a facade for everything they do wrong and people are starting to see it. From limiting the amount of money a tech can make to the garbage product they sell and expect you to work longer hours to make up for loss wages when the only people that benefit is the owners. This is a company that will tell you one thing and do anther and then make you look like scum the next.

      avatar
      Car Keys Express Response
      9y
      Our techs are: Much better paid than their peers in other industries. Average $70k, twice what our competitors pay Top performers $100k plus Personal freedom without supervision Best stocked in the industry, with 3 times what competitors have We’re looking forward to even more record-breaking years, and even more opportunities for our team, who are provided the best pay, most inventory, best working conditions, and the most opportunities in the industry--by far! From our job posting: “After one year, our typical tech earns over $68,000 per year. Our top 30% earn over $82,000 per year. Our highest performers make over $110,000 per year.” All those things are true, except one. Our average tech earns not $68k, but, rather $70k. It's mathematical evidence of our management and ownership's commitment to having the best paid technicians in the history of the industry. No one comes close, with our techs earning 2-3 times what competitors pay. With that said, that post gives us the opportunity to respond, and announce some exciting news! We have two national accounts joining soon, which will bring our average 50% year-over-year growth even higher. Also, we’re instituting a program allowing our field technicians yet another level of promotion with the ability to manage others. Yet another program allows techs to sell our services, allowing them to earn even more! Our techs get the most personal freedom in the industry. While our competitors are largely confined to one location, our techs are highly mobile and self-supervised. We stock our service vehicles with three times more keys than our competitors do, allowing our techs to earn twice to three times what our competitors pay. Our highest performers earn over six figure incomes. We’re so proud to offer this tremendous opportunity so rare in today’s economy. We’re looking forward to even more record-breaking years, and even more opportunities for our team, who are provided the best pay, most inventory, best working conditions, and the most opportunities in the industry--by far!
      4.0
      Jan 8, 2017

      Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked a scheduled route around the area, rather than being stuck in the same office each and every day. I was able to work at my own speed, so if I completed my route faster then my day was shorter. To this same point, if I wanted to squeeze in extra stops to cut more keys, then that equated to more money.

      Cons

      Inventory quality and quantity were the most common complaints among the drivers. When the inventory was on point, the work was quick and efficient. On the flip side, there were times when I would receive bad keys or remotes and would waste time trying to troubleshoot the issue. If you leave it to your salesperson to get you new accounts by themselves, then you may be waiting for quite some time. They have several areas they have to cover and are spread out thin. The best drivers (the ones that make more money) go out and not only cut keys but also put in the leg work to get and close accounts.

      avatar
      Car Keys Express Response
      8y
      Thank you for visiting the iKeyless, LLC Glassdoor page and leaving a review. We take your concerns and feedback seriously and we will be addressing this shortly.
      2.0
      May 9, 2018

      Turned out to be nothing like I expected

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      your co-workers are pretty great. We've got each other's backs and understand the frustrations described below. The office space is really cool too.

      Cons

      So, the job application stated the following: "You'll experience the satisfying feeling of having your ideas put immediately into action. -- No waiting for a committee or buraeuocracy to approve them first." This is a complete lie. Especially if you work in marketing or design. I've worked here several months and have yet to see an entire project go start to finish. There are so many bottlenecks in the process and it's all because upper management has to approve every small change or idea we have before moving forward. This is especially difficult when the weather is nice and the CEO decides to spend the day on his motorcycle. Creative people have no creative freedoms here and it frustrates them daily. I honestly feel lied to. From the outside this place looked great. Awesome office space, pool table, ping pong, a bar.... But you never get to use them. So why am I still here? The paycheck. Nothing more.

      avatar
      Car Keys Express Response
      8y
      Hello and thanks for visiting the Car Keys Express Glassdoor page. A detailed response is coming soon, so please check back in the near future. In the meantime, be sure to read our replies to reviews as well as positive reviews. Also, to get a better understanding of the whole story, feel free to reach out to our “news” webpage, and contact our recruiters (because we’re growing, we’re always hiring) or human resources department, and they’ll tell you about all the exciting opportunities at our fast-growing company!
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      ReviewsCar Keys Express reviews

      Glassdoor has 193 Car Keys Express reviews submitted anonymously by Car Keys Express employees. Read employee reviews and ratings on Glassdoor to decide if Car Keys Express is right for you.