CarGurus reviews

4.1

81% would recommend to a friend

(485 total reviews)
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Jason Trevisan

93% approve of CEO

69% positive business outlook

CarGurus has an employee rating of 4.1 out of 5 stars, based on 485 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CarGurus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

485 reviews
1.0
Jul 27, 2020

a place to go if you want to stunt your career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

an abundance of free stuff.

Cons

CarGurus from the outside looks like the ideal tech company to work for but once you get in there it is the total opposite. They love to fire people and then lie to their fellow employees on what happened to them. They love to promise promotions and then keep coming up with ways to stall them or prolong the date. They hate growing people’s careers. During my time I saw many people from all different departments leave because of the lack of career growth. You will often find that they protect managers who discriminate against their employees and find reasons on why that was socially acceptable. They claim to be diverse but when you enter most teams your lucky to find any minorities. During my two years I had witnessed coworkers be discriminated for their sexual orientation, race and disabilities. CarGurus tries to pride itself on being forward thinking by posting all sorts of campaigns for how they are tackling social injustice, but they are the problem. The team they created to deal with the lack of diversity was comprised of only white people. CarGurus also does not value its employees they want you to work yourself to your grave. They have been known to fire great talent because they had health issues or couldn’t perform due to legitimate reasons. My own manager had been fired for being on medical leave and they didn’t want to deal with it. My advice to any LGBTQ or minorities steer clear of this place we have enough problems you don’t need it at your job.

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CarGurus Response
5y
Thank you for sharing your thoughts and experiences with us. This is an extremely concerning review to read, as discrimination of any kind is absolutely not tolerated at CarGurus. We are continuously working to promote diversity, equity, and inclusion across the company and value this critical feedback in pushing us to make become a more inclusive place to work and develop professionally. Our Diversity, Inclusion, and Belonging Advisory Team that you mentioned is just one piece of our greater strategy and we recently restructured the team to ensure it reflects the diverse perspectives of all employees, departments, and locations to best inform our decisions and changes that we make. If you feel comfortable, I strongly encourage you to reach out to me to discuss your experiences at aeldridge@cargurus.com.
2.0
Jun 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Lots of side benefits, high salary

Cons

No WFH (management will offer in an interview but won't deliver), Lots of legacy code, nearly all of which has a bus factor of 1.

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CarGurus Response
6y
Thank you for your honest feedback. Sorry to hear about the misalignment on our WFH policy. We have recently updated this policy based on employee feedback; which we hope coupled with our general schedule flexibility allows for healthy work / life balance. We will continue to listen to our employees and assess as our company grows. I also respect your concern about legacy code. As all companies that grow fast, we will always have areas of the code base that need to be refactored or removed. We are constantly taking steps to ensure legacy code does not become a drag on system stability or our ability to roll out products and features. I’d be happy to have an open and honest conversation and hear more about your experiences at CarGurus. Feel free to reach out or stop by my office. - Kyle
3.0
Aug 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Culture was strong Growth and development options Perks and benefits

Cons

Tremendous turnover Lack of technical developments and advancements Leadership struggles

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CarGurus Response
4y
Thanks for sharing your feedback with us. I'm glad to hear you enjoyed the benefits and perks while at CG. We recognize that scaling our business can create growing pains that impact individuals' experiences differently, and we're very sorry to hear that yours fell short. We are actively working to evolve our internal structures and processes to maximize clarity, growth, and success for our teams and business moving forward alongside having the right leaders in place to best motivate, support, and enable their teams as we continue to grow. – Andrea Eldridge, Chief People Officer
Viewing 34 - 36 of 485 Reviews

Glassdoor has 541 CarGurus reviews submitted anonymously by CarGurus employees. Read employee reviews and ratings on Glassdoor to decide if CarGurus is right for you.