CarGurus reviews

4.1

81% would recommend to a friend

(485 total reviews)
avatar

Jason Trevisan

93% approve of CEO

69% positive business outlook

CarGurus has an employee rating of 4.1 out of 5 stars, based on 485 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CarGurus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

485 reviews
2.0
Jan 31, 2020

Going downhill fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits (free gym, parental leave, free lunch, snacks, coffee, good vacation, 401k match, cool office, beer on tap)

Cons

The company doesn't value many of the employees who work hard, but rather rewards people who certain management likes or has worked with in the past. There are a lot of politics. Not much career advancement available here (unless of course you're a favorite of management, then you get promoted multiple times). The company makes a lot of promises and talks a big game but at the end of the day doesn't deliver.

2.0
Jan 25, 2020

RUN.

Recommend
CEO approval
Business Outlook

Pros

Among the many that have been listed, you have catered lunch every day (M,W,F is full service catering, and T and Th are drop off days), endless snacks in both kitchens, along with parking/T pass benefits. They do 401K match, and you get a yearly bonus. You are awarded stock (RSU's), and the amount can vary based on how much you earn at the time of hire.

Cons

At my time of hire, diversity numbers were rather low. There were, and still are, very low numbers in regard to women, people of color, as well as women of color. That can be extremely discouraging to someone who is interested in establishing a career at CarGurus. There is a high degree of nepotism, and opportunities for advancement are limited, unless you're interested in sales, then take your pick. If you're not interested in high school drama, condescending personalities or self-serving managers, I'd suggest you run. By all means, avoid Customer Success, Co-Op and those who manage them.

avatar
CarGurus Response
5y
Thank you for leaving us your candid feedback. Every employee’s experience is valid and it’s especially important to listen to the feedback that’s difficult to hear. We’re all accountable of our diversity, inclusion, and belonging initiatives and polices. We’ve taken a lot of action to make sure CarGurus is a diverse organization by implementing the Rooney Rule, ensuring unbiased hiring behaviors, and working with our DIBs teams to ensure best practices are maintained throughout the hiring process. I also want to acknowledge your experience of not feeling respected by senior management. Please reach out to me at any time if you want to talk about your experiences at aeldridge@cargurus.com or speak with your HRBP. Thank you again for your feedback and for all your work at CarGurus.
3.0
Dec 9, 2024

Sales at CarGurus

Recommend
CEO approval
Business Outlook

Pros

They have a good product that most of the industry recognizes as valuable, very easy to sell all else being equal.

Cons

Their biggest revenue generating product is now a commodity and they haven't invested in the product development to outpace the impact of that shift, despite now being a publicly-traded company for years now. Their MRR model buries a lot important details about their market opportunity (which they only recently started measuring) and actual growth figures. Because the main revenue driver for this business has just been increasing its core product cost without adding corresponding value to its product, their customers view CarGurus as favorably as they do the Federal government and taxes.

Viewing 40 - 42 of 485 Reviews

Glassdoor has 541 CarGurus reviews submitted anonymously by CarGurus employees. Read employee reviews and ratings on Glassdoor to decide if CarGurus is right for you.