CarGurus reviews

4.1

80% would recommend to a friend

(485 total reviews)
avatar

Jason Trevisan

93% approve of CEO

68% positive business outlook

CarGurus has an employee rating of 4.1 out of 5 stars, based on 485 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CarGurus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

485 reviews
1.0
May 20, 2015

company is nothing special

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good lifestyle company free lunches good hours frequent company outings and happy hours

Cons

* low pay with poor benefits. no 401k matching * equity is peanuts! Very little equity is given to new employees. Don't believe the hype. * management is inexperienced and were promoted into their positions from individual contributors at cargurus. Old boy network. * boring product * nobody has any clue what the direction of the company is. Absolutely zero management communication. Employees left in the dark completely. No roadmap

1.0
Aug 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Free lunch, high salaries. Technically unlimited PTO but they track it to make you feel guilty about taking it.

Cons

In retrospect, there were a ton of red flags in the hiring process. First, the interviewers were completely disorganized. I don't think any of them had actually looked at my resume, and they certainly didn't coordinate at all. Two of them asked me basically the same question, and one was literally the same question that I had done in the phone screen. Once you're hired, basically you go into a queue and when you start you're put on whatever team has "dibs" on the next people. There's no attempt to match people to their skills or interests. I got on a team that I had no experience for, and they were unwilling to accept a ramp up time, so I was in trouble from day 1 for not being able to contribute fast enough. I tried to get switched to another team and there was no way to do that. If you're on a backend team, you're expected to be available 24/7. The site breaks all the time, so you're literally always working. No mercy if you have any kind of social life outside of work.

avatar
CarGurus Response
6y
I appreciate your honest feedback. We are constantly taking feedback such as yours and looking for ways of improving our hiring process. Looks like you caught us on a bad day! When we hire, we attempt to match you up with the team that best suits your skills. If you qualify for multiple teams, we try to match you up with a team that has the greatest need that also matches your interests. Again, this is likely a breakdown in our hiring process and we will look into improvements on that front. Your experience regarding inability to move between teams or the after-hours work commitment don't line up with our culture. I would like to further understand where the disconnect is. Please feel free to reach out to me to discuss further. - Kyle
2.0
Jan 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Catered lunch, nice colleagues, good benefits, outings, fun culture. All these pros makes working at CarGurus a fun exciting place to be. I made a lot of friends here and that’s what kept me coming back to work each day. It used to be a lot better back in 2016 early 2017 but after a revolving door of managment and new leaders in sales the whole atmosphere completely changed for the worst.

Cons

Managment is absolutely awful! Not saying every manager is terrible but majority are immature and not qualified to lead teams. They are promoted within due to a lack of options which creates inexperience account executives leading teams of mostly inexperienced sales reps. Expect to be micromanaged each and everyday with meetings after meetings filled with non sense and filler so the managers can prove they provide value when in reality they do not. Also expect to be asked if you even want to work at CarGurus even though people work long hours and stay late constantly. Also make sure you pick up that phone all day or you will hear “do you know how much money you make? Earn your paycheck”. Moral across the sales floor was always so low and everyone always looked miserable. Another issue is that CG signed up basically ever car dealer so there is a serious lack of prospects to sign but upper managment would tell you differently. If you are looking at positions that do not revolve a quota or sales then CarGurus is great but if you are thinking of applying to a sales role I would think twice.

Viewing 16 - 18 of 485 Reviews

Glassdoor has 541 CarGurus reviews submitted anonymously by CarGurus employees. Read employee reviews and ratings on Glassdoor to decide if CarGurus is right for you.