CarGurus reviews

4.1

81% would recommend to a friend

(485 total reviews)
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Jason Trevisan

93% approve of CEO

69% positive business outlook

CarGurus has an employee rating of 4.1 out of 5 stars, based on 485 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CarGurus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

485 reviews
3.0
Dec 5, 2017

Great Intentions, Significant Areas to Improve

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Solid amount of autonomy (this isn't a "If you're in at 9:01 AM, you're late" culture) - Decent pay, 401K matching, annual bonus - Langley Steinert, Jason Trevisan, and Sam Zales are a great example of a power-trio where the top leaders in the company work closely with those who excel in ways they may not. They all have different styles and together represent well-rounded leadership that's approachable, motivating, and highly respectable. (Another shout out to Sam Zales knowing everyone's names....this means a hell of a lot to everyone!)

Cons

It's great that CarGurus boosts their employees internally, but because of this, lower management is not up-to-par in terms of training and experience. While formal leadership training is great, my suggestion is to make sure that mid-level managers are fully prepared to be coaches to the lower-level managers that they oversee. If a manager doesn't feel like they themselves have a readily-present and involved supervisor, no amount of formal training is going to teach them what they need to know. Keep investing in those who lead by example and inspire those around them.

1.0
Jun 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Free lunches and great peers

Cons

Used to be a great place to work but new management operates behind closed doors and constantly changes direction in a way that benefits revenue over employees. Quick to remove people from teams and the company without warning. I would have been happy to recommend people to this company for the longest time but now I would steer someone elsewhere.

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CarGurus Response
9y
Thank you for taking time to provide feedback. We'd love to hear more about your experience and how we can improve. Please feel free to contact me directly to provide additional feedback.
2.0
Jul 13, 2020

A Place to Survive, not Thrive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- People: For the most part, folks are intelligent, willing to help, and are great to work with - Openness to change: Culture has gone a long way in the past two years, from the emergence of employee resource groups (ERG)s to the expansion of certain benefits such as WFH - General benefits: Free lunch deserves its own callout, transportation (T-pass or commuter rail), compensation includes equity and bonus, standard tech company fare (drinks, snacks, games, etc.)

Cons

- As you might have read in the other reviews, there is a layer of politicking that happens throughout. Some hires or promotions are the results of favoritism in spite of very problematic qualities. While it's hearsay that nepotism exists, exec leadership has not been upfront in acknowledging it authentically and implementing processes to prevent (very public) hiring messes in the future. Sunlight is the best disinfectant - acknowledging that this is an issue (at least on the surface) is the first step to start solving it. - Lack of psychological safety: transparency is lauded as a core value, but I've seen multiple instances of critical feedback loop back to hurt the employee. As a result, it becomes disadvantageous to your career to speak up against mainstream ideas or hold onto an unpopular opinion. CarGurus is a big company, and I'm sure there are managers who have been able to create this environment for their teams, but I've seen enough examples (especially in engineering) to notice a trend. For this reason alone, I've discouraged developers in my network from applying. - Resistance to (large) change: it might be strange given the pro I listed above, but CarGurus likes to make incremental change even in areas when significant change is needed. The most salient example is the "closing the book" of going from 1 to 2 days WFH a month. Not only is leadership ignoring the needs of employees, but they're also causing CarGurus to lag behind peer tech companies. In practice, many managers ignore this anyway because it doesn't make sense. It makes one wonder if there's some weird incentive to dealerships to encourage more driving. - Poor retention plans: for a company that likes to boast about its compensation, it's baffling that the retention bonuses are so low. Expect inflation-level (or heaven-forbid, 4%) "raises" for great performance with minimal-to-none stock refreshes. I'm not surprised that developer retention is so poor.

avatar
CarGurus Response
5y
Thank you for leaving this review. At CarGurus, we continuously work hard to create a safe and inclusive space for all of our employees. Gurus’ mental and physical health are our top priority. We acknowledge that we’re still growing as a company and have a lot of work ahead of us, but there is absolutely no room for favoritism nor any kind of intolerance. I would welcome the opportunity to further discuss your concerns. Please reach out to me directly at aeldridge@cargurus.com
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Glassdoor has 541 CarGurus reviews submitted anonymously by CarGurus employees. Read employee reviews and ratings on Glassdoor to decide if CarGurus is right for you.