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      CareCentrix

      Engaged Employer

      CareCentrix reviews

      3.3

      57% would recommend to a friend

      (617 total reviews)
      avatar

      Haley Sofiane

      56% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      617 reviews
      1.0
      Oct 16, 2021

      Worst Job Experience Ever

      Senior business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      -There are remote opportunities. -I like the business model, but the execution is lacking. -With proper training, the workload could have been manageable

      Cons

      So are many negatives to name... -Micro-management is rampant -Toxic, tyrannical managers -They constantly pit employees against each other (hunger games) -They are dependent on outdated technological -Your onboarding "training" is really lacking. If so many are unsuccessful in the role you would think they would revamp the training, but instead, they blame the new hire. -High health insurance premiums -Very little vacations days -Job insecurity is constant

      avatar
      CareCentrix Response
      4y
      Thank you for providing your feedback. We are pleased to read that you appreciate our business model and the opportunity to work remotely. We are disappointed to read some of your other comments that are impacting your job satisfaction. We aim to live all of our core values each day, including, "We Strive For Excellence." We value our team members and their input to help drive solutions and make us a better company. To that end, I encourage you to reach out to your Human Resources Business Partner to discuss your specific concerns so that we can partner to drive improvements. We look forward to hearing from you.
      1.0
      Aug 13, 2020

      Beware of Senior Leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free EAP (Employee Assisted Program) 3 free visits to a Certified Mental Health Counselor which HR highly recommends

      Cons

      Cigna provides CareCentrix with 60% of their business. As of 2/1/2021 Cigna will be moving over to their platform leaving CareCentrix. John D the CEO announced the change to all employees. His goal was little to no layoffs instead moving employees solely responsible for the Cigna accounts to other facets within the business. As a current member of leadership attrition prior to 2020 has always been monitored. As leaders we make every effort to work with an employee to prevent termination. Yet after the announcement the leadership team has moved to a termination attitude. Terminating employees now vs attempting to resolve issues. In all reality they are reducing head count which will result in the reduction of number layoffs. After terminating 15+ CSC employees the leadership immediately reached out to Aerotech temp agency hiring 15+ employees. CareCentrix Human Resources can you please answer the below questions? What is your total attrition for the below years? 2018 - January to December = 2019 - January to December = 2020 - January to August = Why had the organization taken necessary steps in 2018/2019 preventing terminations Vs 2020? CareCentrix Core Values 1. We do the right thing - is increasing terminations in 2020 the right thing? 2. We care - Yet one of the 15 employees was terminated for a attendance which was the direct result of her mother passing due to COVID. Is this a sign of caring? 3. We think big - Yes, terminating vs layoffs results in a savings for the organization Vs paying severance. I’m sure the VP/Director/Sr Manager will get a nice bonus in March for this cost saver. HR you don’t need to answer this one. 4. We strive for excellence - How is terminating tenure employees and brining in temps resulting in excellence for the employees, patients and providers? 5. We take our work seriously, not ourselves. No comment.

      avatar
      CareCentrix Response
      5y
      At CareCentrix, we believe our team members are our greatest asset, providing exceptional service to the members we serve. As we review our business model and organizational structure, we carefully consider the needs and best interests of our team members. We pride ourselves on our strong corporate culture, which includes open communication and an exceptional total rewards benefits package, and just recently increased the number of free EAP counseling sessions from 3 to 5. Since you are a current team member, I would encourage you to use one of the many communication channels we offer (your supervisor, HR Partners, #yourvoicematters mailbox, etc) – in order to further discuss and address your concerns. Thanks for taking the time to provide your feedback.
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      Glassdoor has 649 CareCentrix reviews submitted anonymously by CareCentrix employees. Read employee reviews and ratings on Glassdoor to decide if CareCentrix is right for you.