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      CareCentrix

      Engaged Employer

      CareCentrix reviews

      3.3

      57% would recommend to a friend

      (617 total reviews)
      avatar

      Haley Sofiane

      56% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      617 reviews
      3.0
      Jul 10, 2025

      Micromanaging Nightmare

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most positions are remote and there is an opportunity to make bonus money.

      Cons

      This is a call center position so it goes without saying that it can be challenging, however the systems we use can make a call last longer than what it needs it to be. There needs to be a major software upgrade so that I dont need to have 3 screens for a simple call. The micromanaging is also an issue. Dont even think about being 30 seconds late from any break. QA here is the strictest I have ever seen at a call center.

      avatar
      CareCentrix Response
      10mo
      Thank you for your feedback and for your continued dedication as a Customer Service Representative. We’re glad to hear you value the remote flexibility and bonus opportunities, and we appreciate your recognition of your supervisor’s efforts. It's disappointing to read you are experiencing frustrations with system efficiencies and performance oversight. We’re actively exploring ways to improve our tools and processes to better support our team. We would also encourage you to reach out to your Human Resources Business Partner to discuss your specific situation, and explore opportunities for driving improvements. Thank you again for your feedback.
      1.0
      Apr 4, 2024

      Fun

      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay for a starting job

      Cons

      Sr leaders are horrible here

      avatar
      CareCentrix Response
      2y
      Thank you for your review. We are disappointed to read your comments. It is our expectation that leaders are creating a positive work environment and supporting the needs of each team member. Without more specific context to your comments however, we're unable to take action on your feedback. We encourage you to reach out to your HR Business Partner to discuss your concerns so that we can best address any issues. We look forward to hearing from you.
      1.0
      Apr 10, 2023

      Don't not care for employees

      Customer service expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      None that I can think of

      Cons

      Does not care for the mental health of its employees. A lot of bullying.

      avatar
      CareCentrix Response
      3y
      We are very disappointed to read your feedback. We pride ourselves on living our We Care value, so it is disheartening that your experience did not reflect that. Without more details abut your situation, it is hard for us to take specific action. We will pass along your feedback to our leadership team in operations. Wishing you success in your next position.
      Viewing 118 - 120 of 617 Reviews
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      ReviewsCareCentrix reviews

      Glassdoor has 649 CareCentrix reviews submitted anonymously by CareCentrix employees. Read employee reviews and ratings on Glassdoor to decide if CareCentrix is right for you.