CareCentrix reviews

3.3

57% would recommend to a friend

(617 total reviews)
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Haley Sofiane

56% approve of CEO

44% positive business outlook

CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

617 reviews
2.0
Jul 16, 2025

High Turnover, Low Pay

Recommend
CEO approval
Business Outlook

Pros

Remote work that allows flexibility with attendance when unplanned life events pop up. This a ok job to work while you're in between job looking for better career opportunities. Occasional bonuses.

Cons

Pay is low. Turn over rate is ridiculously high. It’s a stressful work environment and the metrics are unrealistic. Your work is heavily monitored and micromanaged. Leadership constantly messages you throughout the day if you take more than 3 mins documenting a call. You’re treated like a liability rather than an asset. There was a big emphasis on meeting your metrics and goals set by management. This determines your annual raise amount. I met the goals that leadership set for me and worked really hard. It was disappointing that the “raise” that they emphasized over was less than fifty cents. It was disheartening and I felt very undervalued in this role.

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CareCentrix Response
10mo
Thank you for sharing your experience with us. We appreciate your time at CareCentrix and the effort you put into your role as a Patient Advocate. It’s encouraging to hear that our remote work flexibility and incentives were beneficial during your time here. We also want to acknowledge the concerns you’ve raised. We understand that compensation, workload expectations, and communication practices are critical to a positive employee experience. Your feedback highlights areas of opportunity, and we’re committed to reviewing how we can better balance performance metrics with meaningful recognition and support. We have shared your comments with our leadership team, and we are actively working to improve how we engage, reward, and retain our team members. Thank you again for your honesty—it helps us grow. We wish you continued success in your career.
1.0
May 7, 2025

Keep searching

Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, WFH, Training, Co workers

Cons

The pay doesn’t align with cost of living. Poor upper management and communication.

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CareCentrix Response
12mo
Thank you for your feedback. We regularly review our total rewards package which includes compensation and benefits to ensure we remain competitive in the industry and to inform needed adjustments or changes. Thank you.
1.0
Apr 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Really none, this place was miserable.

Cons

Nearly minimum wage pay 100% micromanaged Weak benefits

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CareCentrix Response
1y
We are disappointed to read that your experience at CareCentrix was not more positive. Your feedback does not reflect the work environment we strive to create. We will continue to work with our leadership team to drive improvements.
Viewing 163 - 165 of 617 Reviews

Glassdoor has 649 CareCentrix reviews submitted anonymously by CareCentrix employees. Read employee reviews and ratings on Glassdoor to decide if CareCentrix is right for you.