Carenet Health reviews

2.5

29% would recommend to a friend

(505 total reviews)

John Erwin

45% approve of CEO

31% positive business outlook

Carenet Health has an employee rating of 2.5 out of 5 stars, based on 505 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Carenet Health employee rating is 27% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

505 reviews
4.0
Oct 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Very understanding of mental health

Cons

High call volume, customers are extremely rude.

1.0
Oct 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Being at home is great. Co-workers are very welcoming and willing to help. While lower, they are upfront with the pay rates. It's a "take it or leave it" situation with little opportunity for raise unless you move to an upward position, but that opportunity is limited. Given that, there is plenty of opportunity for overtime if you have time to work extra for the higher payout. That takes a little bit away from the "work-life balance" but at least you are at home. The preceptors are very nice, but can be a bit misleading by telling you that you're doing great or to "give yourself some grace" if this is your first time such a position with not seeing patients in person. While that is comforting to hear, its not the reality. The work itself is not particularly hard, its just a matter of pleasing the right person with how you process calls that's hard. This place is a "foot in the door" remote opportunity coming out of direct patient care. Some stay long, a lot more leave and I get it now. Believe the reviews about management. The good news is there are better remote environments out there if you plan to stay remote. Trust that!

Cons

If coming from direct patient care it takes time to get used to because you have to unlearn your instincts and get information in a set order or it counts against you. A certain person (welcoming at first in group setting) will recommend you be let go for these "errors/mistakes" with little time to adjust (unless you want to pucker up and get buddy buddy, that always works). She means adjust by next shift or "the next time we meet, we're going to have a harder conversation" in those exact words. They all say it, but this one manager doesn't really mean "give yourself grace" because she is very nit picky about the words you use on your call. You could come off a call confident, certain of your dispo, addressed all the things, charting matches, you said the magic words ... and your feedback = "it's not enough". So, she contradicts what the preceptors are telling you is fine. Contradicts herself even. You can very well be out of position during this supposed adjustment period after very few "mistakes." And I say "mistake" loosely here because it clearly depends on who's assessing your work if its an actual mistake. 1 EXAMPLE : It's explained to not say [THIS] because it sounds like its less serious. But this certain manager reviews your call and tells you "you have to say, [THIS]!!" It's literally the very thing you were taught not to say before being placed on her team. So while great during precepting, this "mistake" now counts against you and you're on thin ice. Good luck if you land on that team. If I was soft skinned and less sure of myself, she may have made me feel awful or had me lose confidence in what I know in nursing and know about myself. But I saw through her gaslighting and it was a bit of relief to be let go if I had to deal with that constantly. Again, better is out there. I updated my resume and secured an interview for a different place after our 2nd 1:1 meeting because I just didn't take the threat of being "let go" lightly. The delivery was nasty and it felt to me like however my next shift went, she was going to find something to get me gone. And I was right. It was for the best... for me that is. Medical benefits are costly if you need them. If not, keep your parents' or spouse's coverage if you have it.

avatar
Carenet Health Response
9mo
Thank you for sharing your detailed feedback and for the time you spent with Carenet Health. We’re glad to hear you valued the remote work setup, the support of your coworkers, and the transparency around pay and overtime opportunities. We also understand your concerns about leadership consistency, communication during training and evaluation, and the overall experience of transitioning from direct patient care. Your feedback about expectations, coaching alignment, and background verification processes is important and will be shared with our leadership and training teams. We are continually working to strengthen clarity, fairness, and communication across all levels to ensure every team member feels supported and set up for success. We appreciate your honesty and your contributions to Carenet. Your insights help us continue improving how we support our teams and create a more consistent experience for all employees. We wish you all the best in your future endeavors.
1.0
Oct 18, 2025
Recommend
CEO approval
Business Outlook

Pros

The role was work for home

Cons

No pay increase at all after 2 years

avatar
Carenet Health Response
9mo
Thank you for sharing your experience and for the time you spent with Carenet Health. We’re glad to hear you valued the opportunity to work from home. We also understand your concern regarding compensation and the lack of pay increases over time. We regularly review our compensation structures to ensure they remain competitive and reflect the contributions of our team members. We appreciate your feedback and wish you the very best in your future endeavors.
Viewing 52 - 54 of 505 Reviews

Glassdoor has 512 Carenet Health reviews submitted anonymously by Carenet Health employees. Read employee reviews and ratings on Glassdoor to decide if Carenet Health is right for you.