Carenet Health reviews

The IT department blames system issues on everything but their inability to address and fix the reported issues. Outbound calls are difficult- member services for the programs don't know about the program and tell members we are a scam. This destroys our credibility and causes members to become extremely rude and combative. I disagree with prior claims of micromanage. It's less micromanaging and more inability to communicate promptly with the client leaving senior managers and managers to make a judgment call while they wait for a response from the client that can take 3 days to 3 months. Clients complain of mistakes being made when they never addressed the question about it 3 months prior. Then per the contract with Carenet, it results in team members having negative coaching and diminishes morale

Y’all are disgusting for giving agents only 45 minutes of unscheduled time for the entire month and telling them not to drink anything during their shift so they won’t need the restroom. That’s not just toxic — it’s illegal. Do your managers have to follow that too, or do you just abuse the people actually keeping the company running? These agents deal with angry, frustrated customers every single day and still show up. And your solution is to dehydrate and restrict them like they’re not human? You should be ashamed. Keep it up and you’ll be slapped with a lawsuit before you know it.