Carenet Health reviews

2.5

29% would recommend to a friend

(505 total reviews)

John Erwin

45% approve of CEO

31% positive business outlook

Carenet Health has an employee rating of 2.5 out of 5 stars, based on 505 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Carenet Health employee rating is 27% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

505 reviews
2.0
May 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Depending on the dialer you get a certain amount added onto your check once a month for the amount of visits scheduled and completed and my manager thankfully advocates for us.

Cons

We are just robots to these people. We don't get time between calls for a short rest or even to drink water the follow up time between calls ALWAYS needs to be below 8% and they're always raising the scheduling goal but you're not guaranteed the same amount of appointments every day because these members have lives that don't always coordinate with our dates. Also telehealth? Good luck finding a date for those even though it needs to be offered every call if they don't want in home visits. Because everyone else is cutting corners with their scripts now EVERYONES calls are graded a lot harder instead of helping find a way to make these scripts a little shorter for us and the members. Also for Holiday pay make sure you work the day after (even if you requested that day off) or you won't get that Holiday pay!

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Carenet Health Response
1y
Thank you for taking the time to provide such detailed feedback. We appreciate your recognition of your manager’s advocacy and the incentive structure in place. We understand the challenges you’ve raised regarding call pacing, scheduling goals, and script length. Balancing member needs with performance metrics is a complex task, and your insights help us see where adjustments are needed to better support our team members and the patients they serve. We also take note of your concerns about holiday pay policies and will continue to review ways to make our practices as fair and transparent as possible. Your suggestions for shorter scripts and additional time between calls are valuable, and we will share them with the appropriate teams as we work to improve the employee experience. Thank you again for your honest input and for being part of Carenet. We remain committed to supporting our people as best we can.
2.0
Jan 12, 2025
Recommend
CEO approval
Business Outlook

Pros

- Decent Manager - Monthly Performance Bonus

Cons

For my specific role, I was sold an idea that I'd be helping people by getting them scheduled for Matrix Medical Network which offes in home telehealth visit to mostly older folks through their health plans. Sounds fine on paper, right? Wrong. You have to read from a verbose, impersonable script for 8 hours a day, (if you don't get hung up on in the opening statement) and once you even get to the point of scheduling you may not even get more than one random day to schedule. And the kicker is if you don't push, (see: harass) the person on the phone you will get points docked on your calls.

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Carenet Health Response
11mo
Thank you for sharing your feedback. We appreciate your honesty and understand that roles with structured scripting and performance expectations can feel challenging, especially when they don’t align with initial expectations. We strive to strike a balance between delivering consistent service to our clients and ensuring our team members feel respected and supported in their work. We’re glad to hear you had a positive experience with your manager and the performance bonus program. We also hear your concerns around the pressure to meet performance metrics and the nature of the conversations required in this role. Your feedback is important, and we take it seriously as we continuously evaluate how we communicate role expectations and support team members in client-facing positions. Thank you for your time with Carenet. We’re committed to learning from experiences like yours to build a more empowering and supportive environment for all our team members. We wish you all the best in your future endeavors and thank you for being part of Carenet.
4.0
Mar 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Work from home!! Great nurse managers and a brilliant director of nurses. Honestly great management. Can’t say enough. Monthly 15$ gift based on something like book month, self care month etc via Amazon so you can shop for your self. Free cues and reimbursement fir out of state licensure.

Cons

I’ve never worked as a nurse for less pay, but I do it to stay away from bedside so it’s difficult to complain.the Biggest issue is PTO and lack of it. Very little pto for nurses. So if you are used to 7 weeks off a year, you’re lucky to get two. You’re even luckier of it gets approved. You may ask a week off. Months in advance. Plan a trip and two weeks before the trip you are denied pto or get 3 out of 4 days approved. It’s kind of ridiculous. If the CEO would listen, turn over would be less. Nurses get burned out. They need more pto. We don’t get weekends off. We don’t get holidays off. We need more actual time to decompress and be with family’s and be able to plan a vacation without worrying about calling in. If you do call in, you must make it up. Speaking to other nurses the high cost of health insurance and poor pto are the two main reasons we have a fairly high turn over. In 5 years I’ve seen roughly 80% turnover. Not great. I used to be part time and got no benefits at all. Everyone should be able to earn some pto. Calls are timed and it’s very difficult to handle patient care in 8-10 minutes. Our calls are listened too so even though we have autonomous jobs we’re also “watched” which isn’t necessarily a negative. Must obtain licenses for all non compact states (but they do reimburse for the license but not the time taken to obtain. And it’s a lot of time)

Viewing 22 - 24 of 505 Reviews

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