Caribou Coffee reviews

3.4

57% would recommend to a friend

(1,794 total reviews)
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Scott Kennedy

40% approve of CEO

33% positive business outlook

Caribou Coffee has an employee rating of 3.4 out of 5 stars, based on 1,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jun 30, 2010
Recommend
CEO approval
Business Outlook

Pros

World's best coffee is free to employees. Relaxed casual environment. Fun activities to do. Good benefits. They are a company with its core value on quality from the bean to the cup and they strive to attain the best. Seriously. They treat the coffee farmers and its customers well.

Cons

Information flow especially about fellow employees is very meager. Actually you don't find out about terms until you get cryptic responses back in email. Meetings, meetings, meetings are mostly a waste of time with too many people offering their narrow short-sighted advice. I have gone a year or two without my immediate managers even asking how I'm doing [with meaning.] Reviews are so bogus and seem to be predetermined.

3.0
Jun 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Tips, Good regular customers, free coffee

Cons

No Communication at any level, especially from District Managers- Managers, I assume Senior Management is just as confused/lacking in communication. No clear path for promotion, kind of a joke when it comes to going for it. No incentive to move up to a store manager for current employees thats why they always hire outside people for the job and also is why there is such a high turnover for store managers. No life/work balance for managers, seeing that is depressing for the rest of the team and discouraging to move up within the company. Wish it was better, especially when it comes to living up to the values/mission statement they put out.

3.0
May 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Free coffee. Coffee knowledge - Caribou is good about teaching its employees all about coffee. A fun atmosphere to work in. Potential growth in the company (if you play by the rules). Amazing customers.

Cons

No breaks (how is that even legal). Caribou claims that if someone needs a break they can take one but there should be a time if someone is working over 6 hours that they can take a break and not get called back to work if it's busy. Understaffed - got many customer complaints about not being taken care of because of the low staff numbers. DMs are hit or miss - you either get a really good one or a really bad one. It's hard to want to work when you only hear negative things about your store. There needs to be more constructive criticism, not negative criticism. Management has favorites and sticks to them like glue. Far too much work and not enough pay.

Viewing 1765 - 1767 of 1,794 Reviews

Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.