Pros
- Product market fit is great and Celigo is a clear market leader for mid market businesses, especially in the e-comm space
- Product is being continuously improved with real enhancements meant to compete with larger and legacy IPaaS solutions
- You will come across many clients that are fans of Celigo and the value that it adds to their business
- Collaboration between teams and partners can be great and strategic sales are driven by strong collaboration between Sales, Solutions Consulting, Professional Services, and Client Success
- This job gives you exposure to many different verticals, business processes, and nationally know companies - you are not siloed into one thing - this can also make the job challenging but you are also always learning about new systems, businesses, jobs, ect. This means you are upskilling every day as you meet new clients and work on new projects.
- Work from home with minimal/ no travel so it's great for someone with a young family or lots of responsibility at home
- Working hours flexibility and work life balance - as long as you get your work done there really isn't an expectation of working a set 9-5 every day.
- No micromanaging - you are trusted to execute as you see fit
- Base pay is competitive and benefits are decent - High deductible plan is 100% employer paid for employee only with HSA money being contributed
- Great tech stack to enable the sales, CS, and PS teams
- Working on building more products which are a great fit for our clients - this will allow expansion outside of our core business and functionality
Cons
- Recent reviews are truthful - Leadership on the Account Manager side has been poor as almost the entire leadership team from top to bottom has left or been let go in the past 6-9 months - there has been a leadership vacuum which has left many Account Managers feeling alone on an island without clear direction or guidance
- Quotas have been unattainable since I started - they did recently lower them to a more manageable level but this means no one is hitting their promised OTE which is a huge issue
- Books of business are large and most contracts are 12 months so you are juggling renewals all the time and dealing with contract negotiations or chasing down non responsive clients - there are off shore resources to help you but you are often tagged back in to help
- Many clients were burned in the past with poor renewals and price changes - most of this churn seems that have happened already but you still hear clients upset or untrusting due to these poor past strategies
- Book movements due to turnover or strategy changes means that some clients have had up to 5 Account Managers in 1-2 years which makes build trust hard at times.
- Due to the point above many accounts historically only talk to us at renewal or when something goes wrong which means we are starting from scratch every time we touch an account even if they've been with us for years - Poor note taking and documentation from previous AM/ AEs makes this much worse
- The market is competitive - there are many different solutions to integrate and it's not uncommon for one company to be using many tools that do the same thing which makes expansion difficult outside of our core integration competencies
- Implementation services are expensive, especially for any type of custom work which can make expansion difficult to justify for nice to have automation vs. core business process automations
- Many accounts are either slightly or massively oversold so you will spend precious time scoping out services and helping with adoption which generates no immediate upside for you and doesn't help you hit quarterly quota.
- Culture is lacking and mostly none existent - there is minimal sense of team and comradery - no opportunities at the IC level to meet anyone from the company in person for team building
- Onboarding was okay but an in person component or more live training would have been helpful - it was almost all self guided with official materials or just learning from peers as you go
