Charles Schwab reviews

3.7

66% would recommend to a friend

(7,800 total reviews)
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Rick Wurster

73% approve of CEO

63% positive business outlook

Charles Schwab has an employee rating of 3.7 out of 5 stars, based on 7,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Charles Schwab employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Jan 19, 2024

Not what’s promised.

Recommend
CEO approval
Business Outlook

Pros

Healthcare is great. HSA with $1800 deposited in January with quarterly match. 5% 401k match Licensing and growth opportunity. If you’re willing to learn they’re willing to let you test Great brand name Overtime opportunities. Competitive pay, bonus, etc,

Cons

Right now the amount of employees are drowning in call volume. Back to back phone calls all day. Even if you’re promoted to a specialty phone line you still get stuff into High Net worth. Essentially all day instead of doing your job you have people with millions yelling at you, and you have to bend over and take it. As long as the rich people are happy, leadership doesn’t care about you doing the job you strived for. 2023 proved to be the year that brokerage firms will do anything to kiss up to the rich clients, at the expense of their employees. 8 hours of back to back to back phone calls. You get 2 15 minute breaks and a 30 minute lunch. If you break those rules, or if they force you to take a 10 am lunch, you’re in trouble. They value rich clients over employees. Also if someone is in the central or eastern time zone, don’t force them to work till 7pm.

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Charles Schwab Response
2y
Thank you for your feedback. We pride ourselves on providing outstanding benefits, work life balance, training, and career development. We encourage you to reach out to your manager for support and to see where improvements can be made. We always appreciate honest and open feedback as it leads to a better workplace for all. We value and appreciate your hard work at Schwab!
2.0
Jun 17, 2023

Ego and Insecurity

Recommend
CEO approval
Business Outlook

Pros

Most people are cooperative and want to get things done.

Cons

There have been a lot of people promoted to the Director level in the past few years who really shouldn't be there. Many Directors have no idea how to lead, motivate, or inspire. There are a few good ones out there, but many are ineffective, insecure, incompetent control freaks who try to get things done by complaining, playing politics, and exercising authority. This may work in the short run, but is not sustainable. Executive management just announced a return to office mandate. Even though the last 3 years have been some of the most productive in the company's history, they evidently don't trust people to get things done without surveillance. Seems like it's more about ego and insecurity.. Being in the office is an oppressive and ineffective waste of time for those who don't need to feed their egos. According to executive leadership, employees who agreed to coming into the office weren't holding up their end of their agreements. So they knee jerked and punished everyone for it. Employees with remote agreements were lied to and rug pulled. Maybe they just want people to quit so they are better positioned for the next economic downturn. RTO to begin after the TDA acquisition work is complete - they probably can't afford to lose people before then. Feels a bit like a use people up and spit them out kind of thing.

1.0
Jan 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Good place to get your feet wet.

Cons

Management (especially branch managers) love to micro manage. These days they call it UOP. Managers play favorites and in some offices, they do not let some qualified women even interview for the FC job. They prefer to keep them in the supporting roles. You will be expected to work nights and some weekends. While management can't require it.... it is strongly inferred. The non-compete is the worst in the industry. Once you start working at Schwab, it is extremely difficult to leave for another Financial Services company. I would strongly recommend looking at Fido to TD as better alternatives.

Viewing 7 - 9 of 7,800 Reviews

Glassdoor has 8,629 Charles Schwab reviews submitted anonymously by Charles Schwab employees. Read employee reviews and ratings on Glassdoor to decide if Charles Schwab is right for you.