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Charlie Health

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Charlie Health reviews

3.5

64% would recommend to a friend

(419 total reviews)

65% positive business outlook

Charlie Health has an employee rating of 3.5 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Charlie Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

419 reviews
1.0
Sep 30, 2022

A therapy company that doesn’t value your mental health

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Your coworkers support and care for you -The mission of providing life saving services to teens and young adults is something everyone really cares about

Cons

-You have to work overtime every single day in order to get the work done that you need to get done. Management will not care if you work 12 hour days for weeks on end as long as they are profiting from it. -You will be told there are plenty of opportunities to grow in a career here, but in reality they want you to stay in a box and do not put effort into helping you grow professionally. -The system is numbers based and the longer you work there the more apparent it is that they only care about hitting number goals (and they are extremely unrealistic goals that often aren’t met but continue to increase regardless) -It feels management doesn’t actually care about client experience much of the time and will change rules so that they can appear to be doing better than they actually are -Everyone working is burnt out, stressed, depressed and when they express this to management they are neither supported or helped. Often people use the excuse that “you are saving lives!” to guilt trip people into working more (even at the expense of their personal life and their own mental health). -Working in mental health can be hard enough already, but you don’t get any mental health day benefits and in general the benefits could be much better -In general working here will make you feel undervalued, unappreciated, and the only light is your coworkers and client stories making you feel like you matter

avatar
Charlie Health Response
3y
Thank you for taking the time to share your experience with us at Charlie Health. We are glad to hear that your co-workers provided an outlet for you and you felt the support that we strive for as a team. That said, it's clear that we did not do our part to provide the balance that you were looking for, and we never want our team to feel overworked. We take this feedback seriously and continue to invest time and resources into providing an enjoyable work experience for all. Thank you for your feedback, and we wish you nothing but the best in the next step of your career journey.
3.0
Sep 29, 2022

Customer Facing Role

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Such nice people! Seriously, some of the nicest people work here - A great mission - Use of Salesforce which is very accessible and so handy to use while working

Cons

- It’s a start up so things are constantly changing, could be a pro for some, but was a con in my opinion - numbers driven!!!! It’s all about numbers, what you produce, how many calls you take, referrals you take etc. this is very very discouraging and sometimes seems like numbers are the only thing that matters - upper management micro- manages - no work life balance - PTO and benefits aren’t great

avatar
Charlie Health Response
3y
Thank you for taking the time to share your experience with us at Charlie Health. We're glad to hear that you enjoyed working with your co-workers and felt the passion with which we follow the mission of Charlie Health. We also take your feedback seriously; we are big believers in providing balance for our employees, so we will be sure that your feedback is circulated back to our team. Thank you for your feedback, and we wish you nothing but the best in the next step of your career journey.
3.0
Sep 26, 2022

Good job, poor balance

Recommend
CEO approval
Business Outlook

Pros

good benefits package, supportive management, opportunities for growth

Cons

schedule does not allow for work/life balance, often felt guilted into working outside of work hours for the sake of "saving lives", hours are too long, and not enough time to complete required documentation, too many changes too quickly - hard to keep up at times.

avatar
Charlie Health Response
3y
Thank you for taking the time to share your experience with us at Charlie Health. We strive to create a workplace culture that is guided by purpose-driven work, so we take your input seriously when looking to improve. We never want our team to feel overworked. We will ensure that this feedback gets back to our People team. We are glad that you've enjoyed our benefits, which include generous paid time off and health / wellness benefits that ensure our employees can invest in their physical and mental health. We’re always looking for ways to improve our workplace culture and would welcome any additional feedback that you might have. Thank you again for taking the time to leave your feedback.
Viewing 397 - 399 of 419 Reviews

Glassdoor has 509 Charlie Health reviews submitted anonymously by Charlie Health employees. Read employee reviews and ratings on Glassdoor to decide if Charlie Health is right for you.