Check Point Software Technologies Diamond Engineer reviews

- Extreme workload - Highly stressful work environment - Poorly managed support structure within the senior (Diamond/escalation) teams, with engineers functioning primarily in a reactive mode, trying to put out fires - Unrealistic expectations of senior engineers, while promising customers the moon - High employee turnover, leading to senior teams being inundated with less experienced engineers - Account managers and sales personnel interfere excessively with the support process - Highly unsatisfactory compensation, given the type of work being performed - Poorly administered internal resources, with frequent connectivity issues, overly complicated procedures for simple tasks, and a low quality lab environment - No gym/exercise program, making it very easy to gain weight due to the many high-fat lunch options - Frequent product and patch releases, suggesting a weak QA process, creating additional workload for support teams - Senior teams are still part of a phone queue - No clear career path once one reaches Diamond/escalation, with management reluctant to let employees leave for another department...essentially Diamond/escalation is a dead end It's clear that the TAC is a call center environment, and it is operated as such.

The support team is essentially the lowest man on the totem pole as far as checkpoint is concerned they continually throw everything down on the support team and very little consideration from upper management is given in regards to feedback, direction, or compensation.