Good stepping stone, but don't get comfortable.
Pros
+Hires right out of school/agency +Will teach you how to work under stress +Free certification +Get a good look at how the IT world works +/-Call centre environment, but no scripts or anything of the sort. You're free to do and say as you please on the calls. No protocol to follow.
Cons
-24/7 environment (So overnight and early morning shifts you might be stuck with for months/years) -One of the lowest salaries in the field -Everything is based on your stats, unless it's something positive in which case they ignore it -Very stressful; will work through your breaks, lunch and will likely need to work overtime every day -Matters more who you are friends with than your performance -Seriously high turnover rate due to stressful working conditions -Very high learning curve; will take you 6 months before you feel somewhat comfortable on calls.
