Chewy reviews

Chewy.com is much more concerned with how they appear to customers and future employees than how they treat current CSRs. Upper management commonly ventures onto glass door not to learn from reviewers, but to create fake reviews to balance out what they don't want people to hear. There is constant miscommunication between upper management. Boot licking is an absolute must if you wish to move up in the company.

CEO is incredibly involved in day to day decisions that should be managed by his C-suite. Under his tenure, men have been promoted and hired into senior leadership and women have been passed over and departed. Organizationally its unclear who is really responsible for what until...you are held suddenly tasked (surprise) for delivering on something. Stakeholders aren't accountable so everything you build is an individual effort and there is no accountability for bad behavior that spins people round and round. So many *priorities* but they are really just fire drills and very few are impactful. Communication is through Directors/VPs so if you aren't at that level you won't have any idea what is going on...at all. Qualified people don't get promoted. There has been so much attrition that its unbelievably unorganized. As a junior person you can learn a lot .... about how you shouldn't run a company!