Chewy reviews

3.4

52% would recommend to a friend

(3,941 total reviews)
avatar

Sumit Singh

60% approve of CEO

54% positive business outlook

Chewy has an employee rating of 3.4 out of 5 stars, based on 3,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chewy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

4K reviews
3.0
Apr 10, 2026

Gaslighting and Toxic Favortism

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Clear production goals and measurable performance metrics -Opportunity to build speed and consistency in output -Some supportive coworkers and team leads who advocate for employees -Work can be engaging for those who enjoy hands-on, repetitive artistic tasks -Company mission (helping pet owners) can feel meaningful

Cons

-Inconsistent enforcement of policies across shifts, leading to frustration and confusion -Communication gaps between management and staff, especially when addressing concerns -Employee feedback often feels delayed or unresolved unless escalated -Workplace culture can become divided between shifts, affecting team cohesion -Behavioral expectations are not always clearly defined or consistently applied through toxic favoritism -High focus on metrics can sometimes overshadow employee well-being and communication quality -Not mental health friendly for sufferers of said conditions -Overly complicated processes for doctor requested absences, time off for beginners with no buffer period, and getting a hold of a manager, shift lead, or HR due to the lack of computers and the fact you have no idea where they float off to -We do not have the access of Slack communications without a computer since they do not work on our phones for basic WOW artist team members

3.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive starting pay, good work environment, great benefits. consistent steady income, pto, good coworkers. fun and fast-paced

Cons

Over time, pay becomes unfair. Employees aren’t allowed to discuss wages, and new hires often make more than experienced employees in the same role. Getting promoted is nearly impossible and most employees are more likely to job hob toward career growth rather than advance from herein.

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I love the work/life balance, and the culture. The pay is decent and plenty of opportunities for raises. I love that we can make a difference in pet parent's lives

Cons

Back to back to back calls

Viewing 52 - 54 of 3,941 Reviews

Glassdoor has 4,157 Chewy reviews submitted anonymously by Chewy employees. Read employee reviews and ratings on Glassdoor to decide if Chewy is right for you.