Treats the customer like gold - employees, not so much.
Pros
Lots of funding towards work that improves the customer experience, still very much in growth mode.
Cons
Some really, really immature leadership. I have observed more title-dropping here than any other company I’ve worked for. Many of the people I work with on a daily basis are from Amazon, and have brought some unpleasant elements of that culture along with them (backstabbing, politicking). That combined with the limited leadership experience of people of have been with Chewy from the early days creates a very toxic and chaotic environment. There was an email distributed about a forthcoming employee survey that never materialized. Communication is severely lacking. Vendor facing employees were not armed with information about the recent BC transaction. The first ever town hall was in March, but since then there has been no messaging from the top. There is an overall lack of partnership and coordination that makes the day-to-day painful. Zero tuition reimbursement or employee development that I have seen.
