I don’t even know where to begin so, here we go...
Like I said in the pro’s, they’ll hire just about anyone, when you get hired and go into training the first thing they’ll tell you is how they only hire like 3% of all the people applying. How you’re the elite of the elite and should feel like gold because they chose to hire you. That’s just hype, to make you feel like you need to thank your lucky stars for being allowed to work there. Anyone and everyone can walk through those doors, don’t feel special.
If you do want to work there, for the love of everything that’s dear to you, make sure you get there on time EVERY SINGLE DAY. Specially during training. I am not exaggerating when I say during training, everyday someone was taken outside of the room and never came back because they were let go for being 1-2 minutes late.
Which brings me to my next CON...training is ONLY two weeks, the shortest training period I’ve ever seen and I’ve worked at a couple of call centers. Also, I’ve been with this company for a little less than two years and when I got hired I remember training being at least three weeks if not four. So they condensed everything you need to learn into ten days. Like I said on the Pro’s, it’s the easiest job you will ever do BUT that’s only if you’re comfortable in a call center setting and are a quick learner. Once you know what to do and how to do it, it’s cake but if you’re the type that needs hands on training or a little extra time to get something to “click”, well, good luck to you.
No, you don’t get to bring your pets to your workplace unless you’re a manager or a supervisor. Basically, if you’re on the phones you can not bring Fluffy to work with you, sorry,
LOTS and LOTS and LOTS of changes, what was a policy last week is not this week. If there was a way to do something yesterday, there’s a different way to do it today. Don’t get comfortable.
When you first get hired make sure that you can work late afternoons, nights because morning shifts are exclusively for the people that have been there a year or more.
There really isn’t that much room for growth, that’s one thing they will preach. They’ll tell you how there’s SO much room for growth and you just have to pay your dues on the phone for a couple of months. That might’ve been the case before when they hired for management and other departments only internally. BUT, now with all of the changes happening they’re hiring from the outside for management. Think about it, they have thousands and thousands of CSRs but only so many management opportunities and they’re bringing people from the outside(if you don’t believe me, look at the openings in this app, they’re all open for management and higher up positions) so how much of an opportunity do you have to get to the top? Also, CS is the biggest department, all the other departments like Fraud and Social Media are small departments with 10-15 people or less.
The pay is minimal for a CSR at best, its the least amount of money Ive been paid working at any call center. I don’t know why it’s marked as a “high paying” job here on this app, you can not live on your own working only as a CSR at Chewy, there’s no way to pay rent, car note, insurance, electricity, water, cable, phone on a Chewy paycheck so most people that will thrive as a CSR will be kids still living at home or students.
