Pros
Work from home. For the most part it’s not scripted but saying the same 10sec intro gets old real fast.
Cons
Fake positive outlook during training to get you excited but you don’t learn everything you should or the true nature of the customers (they make everyone seem sooo nice). Shift bids are bogus. Being hired on the spot should’ve been a red flag. Say it with me… Micro Managers!!! Too many grading percentages that create pressure while being expected to give genuine human empathy in 6.5 minutes (“the perfect call”). You get 10secs to gather yourself if you’ve had a tough call. VTO hogs and WFM favoritism. There may as well be part time positions given how much VTO is offered. Phones get busy when WFM gives out too much VTO. Team and manager changes seemingly every other month. Expected to ask for permission to go to the bathroom when the crappy system goes down and “black status” happens, which is often. Company cares more about pushing great service than the mental well being of their pit underpaid core agents. HR takes too long to respond. Seems like you need an accommodation claim for every little thing and the third party that handles those take months to complete and are hard to keep in touch with. They don’t even have the final say, Chewy does. Toxic positivity in email and Slack. Lazy supervisors who don’t wanna take your calls. Too many restrictions on calling customers back to offer TOP NOTCH service. Ha!
