- One the lowest paying fast/ casual restaurants
- Many know who will be fired before the actual person does, themself
- High Performer/ Low Performer standard is turned into a joke. It provides a way to label people and once they are on a list, they have little hope of getting off.
- Promotion of employees to managers is not being handled well, resulting in a team with little knowledge of management. They just want people that are "excited" and can answer some questions from a book. You cannot teach people skills from a book.
- Very labor intensive. High volume restaurants or low volume are almost equal in a heavy work load.
Chipotle is looking for people who want to devote their whole lives to it but, not reciprocate the hard work with sufficient rewards. The basic business model is strong with the exception of rate of pay. Although people development is the goal, there is little, real development. The corporate machine that it has become requires so much office work, that a true devotion to the daily training of staff is greatly hindered.