Chuck E. Cheese reviews

3.7

66% would recommend to a friend

(3,090 total reviews)
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David McKillips

76% approve of CEO

61% positive business outlook

Chuck E. Cheese has an employee rating of 3.7 out of 5 stars, based on 3,090 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chuck E. Cheese employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Jun 17, 2016
Recommend
CEO approval
Business Outlook

Pros

CEC really can be a fun place to work. I moved up from a cast member all the way to Senior Assistant Manager. You will learn a lot that will help not only in future jobs but also in life. Most people in most locations are really friendly. The pay is alright, but the job really isn't that hard. At my level the free pizza and all that is a nice perk.

Cons

I have a GM who doesn't really know what they are doing so that has it's challenges. Other than that, the company is not the same as it once was. After being bought out by Apollo group things have changed. They put a huge emphasis on "fun" but don't give us the labor hours to do it. Not to mention, telling someone they have to have fun is the fastest way to not have any fun.

2.0
Jan 13, 2016

GM In the NJ/PA Market

Recommend
CEO approval
Business Outlook

Pros

Kids are for the most part hilarious and you really get a chance to make a difference in their days. Lots of opportunity for advancement. A great place to build your resume and take on new challenges.

Cons

Compensation for GM's since the buyout is bottom of the barrel, with any future for raises or advancement being dismal at best. Incredibly, the excessively low GM base salary was admitted by the CEO on a company-wide conference call, and no sincere effort has been made to change that. They're "looking into it." Considering the amount of work and stress involved, the pay just doesn't add up. The company has far too many leaders above the store level, and many have vastly different, conflicting priorities and expectations. There's absolutely no consistency and things often flip flop between polar opposites at the drop of a hat. New initiatives are always executed in an extremely poor manner, at all levels, from P.O.S. implementation to basic communication. It's not uncommon to find out about a new program or sales initiative days after it starts, and as a GM you are usually running to catch up. Favoritism is rampant and standards are applied differently to different people. If you're a cast member, you can expect your DM to flip out that you didn't wear a belt one day, but if you're one of the managers he's buddy buddy with, multiple, visible tattoos are fine. Company culture is toxic and excessively political in a bizarrely unnecessary way. If you don't feed into drama and gossip, you will be shunned and ignored. On the other hand, if you can get down with badmouthing everyone, all the time, you will be adored by most. DM's feed into this and foster that culture willingly; don't be surprised if your boss comes in and talks trash about his other GM's to you.

1.0
Oct 27, 2015

they do not care about us AT ALL

Recommend
CEO approval
Business Outlook

Pros

most of the guests, seeing children happy, the managers in my store, great caring and dedicated DM

Cons

go any higher than a DM? haha forget it. they don't care about you!! Most DMs don't either, i just happen to be lucky enough to have one of the good ones! Last week we got our bonus checks. Still pathetic compared to what we made last year but it was almost respectable. until we got blasted with emails and had a conference call telling us they were calculated wrong. HOW DO YOU MISCALCULATE PAY FOR 500 PEOPLE?? and how did NO ONE notice this until AFTER we all got paid?? completely ridiculous. and now, as far as my almost respectable bonus? i will be paying back over half of it to the company over the next 3 months. Thats awesome! i can't tell you how great it is to work more hours and work way harder for LESS PAY!! i don't know any GMs who have made more bonus year to date vs last year. or even close for that matter. 10k less than last year seems to be the norm. who can afford to lose a grand a month??

Viewing 4 - 6 of 3,090 Reviews

Glassdoor has 3,308 Chuck E. Cheese reviews submitted anonymously by Chuck E. Cheese employees. Read employee reviews and ratings on Glassdoor to decide if Chuck E. Cheese is right for you.