Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good pay, not super busy," ((in 9 reviews)); "Good benefits compared to some other companies." ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 3 reviews))

What are the top reviewed Citadel Credit Union locations?

Exton , Parkesburg , Elverson , Philadelphia , Pottstown , Thorndale , East Norriton , Chicago , Lancaster , Brookhaven , Clifton Heights , Lansdale , Lionville , Montgomeryville , Paoli , Phoenixville , West Chester , Hybla Valley

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Citadel Credit Union

Citadel Credit Union reviews

3.5

60% would recommend to a friend

(135 total reviews)

Bill Brown

69% approve of CEO

60% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.4

Culture & values

3.4

Diversity & inclusion

3.3

Career opportunities

3.2

Work/Life balance

2.7

Senior management

Citadel Credit Union has an employee rating of 3.5 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citadel Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

135 reviews

5.0

Sep 1, 2018

Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great place to learn and grow.

Cons

Provide more growth opportunities that create individual value.

2.0

Jul 3, 2016

Needs Improvement

Senior financial services representative

Recommend

CEO approval

Business Outlook

Pros

I work in the Retail side of the company (branch) the other side is the back office (headquarters). The retail side is not as bad as other teller jobs at a bank and the pay is higher.

Cons

The retail side employees have to meet strict, sometimes unreachable sales goals in order to receive a bonus. Ex: how many new accounts opened, annual household income, cross selling the credit cards /insurance, net promotor score etc. If you do not meet your goals you are put on a performance improvement plan. While the back office employees do nothing, sit and gossip all day and just get a bonus regardless. Also, be prepared to work weekends, nights, special community events, and get loaned out to another branch with no say in the matter. Also, good luck trying to get transferred. That does not happen.

Citadel Credit Union Response

Thank you for your review and feedback. Citadel currently has a Retail incentive plan and Corporate incentive plan, and each plan has goals set that must be achieved in order to receive a pay-out. The Retail plan threshold was adjusted in 2016. All employees are held to high performance standards whether Retail or Back Office, and Citadel ensures consistent Performance Management throughout the organization. Please contact the Human Resources department if you would like to discuss specific concerns in more detail.

3.0

Jan 28, 2016

Top credit union. Fast growth. Decent opportunities.

Financial service representative

Recommend

CEO approval

Business Outlook

Pros

Typically pays more than most financial institutions. The expansion and growth based vision is top notch. Paid time off is excellent.

Cons

There is no accountability for branch management. Despite the rapid growth, there is little room for improvement and advancement within the company. Management places blame for unmet goals on the employees rather than take ownership. Profit sharing and the bonus pay system are a joke compared to other companies and financial institutions.

Citadel Credit Union Response

10y

Thank you for your feedback. We have an open door policy at Citadel, so at any time employees are welcomed and encouraged to address concerns with the next level of management or human resources. We take accountability very seriously. We have various training programs available for management, which includes a course focused on accountability. Goals are also team oriented in hopes of creating a less aggressive environment and inspire team work. There are programs such as the President's Council, in place to reward those individuals who truly go above and beyond. Thank you again for your review and as mentioned, please feel free to reach out to any member of management or HR to discuss in more detail.

Viewing 10 - 12 of 135 Reviews

Jobs at Citadel Credit Union

Personal Banker II - Western Division

Personal Banker II - Northern Division

Personal Banker - Southern Division

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Manager

Needs Improvement

Top credit union. Fast growth. Decent opportunities.

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