Citi Client Support Associate reviews

No room for advancement. Management was condescending towards employees. Promotions were not based on merit. Many of the unit managers were promoted based on seniority alone, it was obvious that they didn't possess the leadership skills. Call centers easily burn their employees out, hence the very low retention rate.

Severe lack of clear communication between upper management and employees. Oftentimes critical competency metrics were impossible to understand and/or inconsistent. Good performance is not rewarded with additional freedoms, but with additional workload without extra compensation. Administrative duties such as payroll were expected to be self-completed and off the clock. Constructive feedback and suggestions completely ignored. Coworkers who are intelligent can and do easily leave the company, leaving the company staffed with people who maintain a high level of apathy and a lack of knowledge.