Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 457 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 304 reviews)); "Good Work life balance for employees" ((in 177 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 98 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 130 reviews)); "You must get a good manager and department to succeed." ((in 126 reviews)); "Long Hours (In Store Branch)" ((in 62 reviews)); "No bonus below Vice President" ((in 55 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Sep 23, 2023

The benefits are ok, work place not so much

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Starting off with 18 days PTO is great, paid federal holidays off is great, the health insurance and other plans aren’t that bad either.

Cons

The company is intensely moving towards full automation, leaving branches understaffed, while also asking too much. Team based incentive plans for bonuses are clearly used to just keep workers from getting bonuses, along with this. Finally, they claim to promote from within, yet on multiple occasions have lied to coworkers about hiring from within, just to turn around and hire someone from outside the company.

Citizens Response

2y

Thank you for taking the time to share your feedback. We're sorry to hear you are not enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).

1.0

Aug 19, 2023

Would not recommend

Deposit operations specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is good, benefits are good.

Cons

Little to no training. Very archaic ways of doing things. No supervision.

Citizens Response

2y

Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

1.0

May 5, 2023

Failing Company with Good Citizens

Loans specialist

Recommend

CEO approval

Business Outlook

Pros

There is a lot of warm hearted people within Citizens Bank but unfortunately those are the ones who end up leaving due to constantly being disrespected and unappreciated from management.

Cons

Lack of any proper management or direction in workload. Very unorganized, and unclear goals. Lack of leadership trust, favoritism will get you further in your career rather than actually putting in the work and effort. Excessive work for poor pay, no appreciation, and lack of opportunity. The general consensus across the company is how horrible they treat employees daily unless you’re higher up in management. Creative thinking is not encouraged or rewarded. Very inflexible and antiquated views, not a forward thinking or progressive organization. Infamous for quiet firing. Frequent reorganizations across departments to cover tracks of mishandling procedures and workloads or continuous turnovers. If you want to work for a company with low morale and independence then consider a career with Citizens Bank.

Citizens Response

3y

Thank you for sharing your thoughts. We're sorry to hear you are not enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

Viewing 370 - 372 of 4,792 Reviews

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Citizens reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The benefits are ok, work place not so much

Would not recommend

Failing Company with Good Citizens

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