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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Dec 17, 2014

      High expectations with no support

      Banker i, teller manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job security (for branch employees), excellent resume item.

      Cons

      Exhaustive hours, unrealistic goals, berating for things out of employee's control, nepotism, lack of confidentiality when giving feedback, no support/safety from management or the company w/ hostile customers, rewards to customers for bad and abusive behavior, threats to your employment when "negative" things are talked about or you want to give feedback, excessive micromanagement, expectation to compromise ethic for the sake of making a sale, branch managers lie to staff to serve their interests (time off policies, goals, ethics & practices, scheduling, etc).

      1.0
      Dec 17, 2014

      I used to love working for this Bank but I am now just a number not a valued employee.

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They used to pay good quarterly bonuses, not so much starting in 2014 though with the change to P&L structure.

      Cons

      You trip over all of the processes and have no time to truly coach your staff the right way. Universal platform now which means no Teller Manager and no help on compliance side you either sink or swim. Upper management is on a firing spree be very wary before going there!

      Viewing 4324 - 4326 of 4,791 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.