Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 460 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 313 reviews)); "Pay was good but not competitive within industry" ((in 234 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 143 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 126 reviews)); "Poor upper management and disorganized retail structure." ((in 120 reviews)); "Long Hours (In Store Branch)" ((in 59 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,792 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Apr 8, 2015

Senior Teller

Senior teller

Recommend

CEO approval

Business Outlook

Pros

I was energetic, customer-focused and extremely dependable individual who work over 11 years and diversified experience with the financial institution. proven ability to adapt to the demands of a diverse and challenging workload posses strong work ethic and a desire to beyond the expectations of employer.

Cons

I believe that we all work as team players to get the job done, its time that you will have some do it and some won't

2.0

Apr 2, 2015

Managment

Manager

Recommend

CEO approval

Business Outlook

Pros

PTO Time which was cut as well.

Cons

they cut cap on raises. If already work there and you move up no raise but they hire off the street at more money. Cut working staff. they just add more work to the employees but not pay them for what they do.It's all about the bottom line then the customers and employees.

3.0

Apr 2, 2015

Not bad if you love sales

Assistant branch manager - instore

Recommend

CEO approval

Business Outlook

Pros

Pay is good. Can be a fun environment. Benefits are good. They have contests to win prizes and free lunch at the branch.

Cons

They are crazy about selling things to customers. Crazy sales goals, bonuses could be good if you sell, sell, sell! Hours are not that great at times if you work in store. Never can get a whole weekend off unless you request it.

Viewing 4420 - 4422 of 4,792 Reviews

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Jobs at Citizens

Customer Service Representative

Customer Service Representative

Janitorial Custodian - 2nd Shift

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Senior Teller

Managment

Not bad if you love sales

Top companies for "Compensation and Benefits" near you

Jobs at Citizens