Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
May 4, 2014

Too much micromanagement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and great benefits. They have several options for insurance and a good retirement program.

Cons

Too much crap. Honestly My job has so many things that I have to do and to remember and only 1/3 of them are helpful. Instead of focusing on the customer they focus on things that aren't important! They want us to push products even if they aren't helpful and they want so much paperwork there are days I feel like I have killed a rain forest. Further more they don't really check up on the managers. The branch manager I have is not even capable of doing simple maintenance let alone run a branch. The reason she is still in her position is only because she has a good staff that are all about to put their two weeks in. And stop the damn know me notes. They are not helpful!

3.0
May 3, 2014

A mixed bag of management, projects and treatment of employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Vacation, adoption, and health insurance and 401(k) match are great benefits. My area has finally hired a competent manager, who shows leadership skills, even towards those who are incompetent senior leaders. Community work is truly advocated and supported. People are very excited to be eventually losing the burden of being owned by an international organization that has brought Citizens down.

Cons

Pension, holiday, personal days and spousal health insurance benefits were recently stripped or eliminated. 0 - 3% raises over the last several years. Contractors stay long term in my area and then get hired above existing employee applicants. Politics reigns supreme in my area, frequently above competence. Senior leadership is invisible in terms of strategic goals for our business unit.

Viewing 4459 - 4461 of 4,791 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.