Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
4.0
Nov 6, 2011
Recommend
CEO approval
Business Outlook

Pros

There are a lot of things I enjoy my place of work. There are a ton of great people. The atmosphere in the office is largely relaxed- it is certainly many steps removed from the chaos of a trading desk, for instance. All of these things make coming into work something that I enjoy.

Cons

Constant change- as well as a RIDICULOUS amount of grey area that one must presume is a result of management not wanting to step on THEIR management's toes- these have been my biggest gripes. Lack of guidance and support from senior management is a big missing piece for me. If they engaged us, the employees, they would see SUCH a better return on employee engagement. With the resources and might of a company this size (CFG is a subsidiary of the behemoth Royal Bank of Scotland), things could be run so much smoother.

2.0
Oct 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Bank holidays and generous vacation. Location (depending on where you live). Fairly flexible work hours.

Cons

Favoritism was rampant. The only way to get promoted is if you were a favorite of a senior manager. All promotions were not created equally - different criteria is used depending on who you are.

2.0
Oct 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Pays well for a bank teller. There is decent growth opportunity within the company but the pay is not worth the hassle to pursue.

Cons

They push sales way to hard for checking accounts which usually get closed quickly because you are forced to give them to individuals who overdraw too much.

Viewing 4594 - 4596 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.