Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 459 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "Work life balance is good" ((in 173 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 193 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "Poor leadership and you have to be in the right “click”" ((in 59 reviews)); "Long Hours (In Store Branch)" ((in 57 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,792 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

4.0

Jul 14, 2017

Great Culture

Analyst

Recommend

CEO approval

Business Outlook

Pros

Nice benefits and great work life balance...depending on your role and manager.

Cons

Salaries bumps for internal job candidates are minimal and there is a ton of red tape around salaries for internal promotions. If you want to make any money at Citizens, you have to come from the outside. In many cases direct reports have higher salaries than their managers.

2.0

Jun 26, 2017

5 months in and it's a nightmare

Financial adviser

Recommend

CEO approval

Business Outlook

Pros

Branch staff are under appreciated and awesome! Autonomy (no one is micromanaging)

Cons

Do you enjoy spending hours trying to navigate the confusing onboarding process with no help, while clueless management hounds you for sales numbers?! That's about it so far. If you're a financial adviser and are relatively happy where you are, don't move!! Trying to bring a book of business over is a nightmare. Of course, getting a book of business from Citizens (which you'll be promised to entice you to the role) is even worse. They'll lure you in with talk of a book of business, a partnership, a great branch, etc., and then that'll "fall through" and you'll suddenly find yourself assigned to branches that are very far away, in crappy areas, etc.

3.0

Jun 20, 2017

At an inflection point

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Executing on slow and steady turnaround. Exciting time to see all of the change happening across the organization.

Cons

Terrible internal technology due to legacy infrastructure. Tight on expenses, including many salaries which has lead to higher turnover. Generic value proposition overall that is not well distinguished from competitors

Viewing 463 - 465 of 4,792 Reviews

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Jobs at Citizens

Janitorial Custodian - 2nd Shift

Janitorial Custodian - 2nd Shift

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Culture

5 months in and it's a nightmare

At an inflection point

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Jobs at Citizens