Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 459 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "Work life balance is good" ((in 173 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 193 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "Poor leadership and you have to be in the right “click”" ((in 59 reviews)); "Long Hours (In Store Branch)" ((in 57 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,792 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

1.0

Aug 17, 2017

No opportunity, unrealistic expectations

Advanced teller

Recommend

CEO approval

Business Outlook

Pros

The benefits like vacations and holidays paid are nice as well as being able to build relationships with your customers

Cons

Short staffed, management, micro managing, no opportunity for growth, unrealistic expectations of employees, no employee recognition or appreciation. Managers can't afford to lose employees in branch so they refuse to let them move up.

2.0

Jul 27, 2017

Universal banker

Recommend

CEO approval

Business Outlook

Pros

Holidays off and bank hours.

Cons

The recruiters are paid to hire you for way less than you're asking for by promising you these amazingly unrealistic bonuses. Regionals micro manage way too much and cause such a stressful work environment on management which makes it stressful on us. Citizens bank does not care for its customers or employees! They only care about their checks and how you can impact that! They'll shoot you when you're down and give no recognition when you're up. Everything is EXTREMELY outdated. My entire branch is new, people randomly quit other branches. Nobody knows what they're doing here, management is even new. Customers constantly complain about always having new people.

3.0

Jul 24, 2017

Mortgage Unit

Senior loan officer

Recommend

CEO approval

Business Outlook

Pros

Branches sending leads was very nice

Cons

Underwriting and opps was a nightmare

Viewing 460 - 462 of 4,792 Reviews

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Jobs at Citizens

Janitorial Custodian - 2nd Shift

Janitorial Custodian - 2nd Shift

University Heights, Cuyahoga, OH

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No opportunity, unrealistic expectations

Universal banker

Mortgage Unit

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Jobs at Citizens