Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Apr 18, 2017
Recommend
CEO approval
Business Outlook

Pros

When fully staffed the hours can be very flexible. Open seven days a week at in store locations. Time and a half on Sundays. All major holidays are paid. Offer lots of PTO

Cons

Working at an in store location the hours can be long. It did not help that our location also became understaffed. The system that is used is very outdated and slow. Everything ins done electronics and on paper so it's always double the work. The company offers very slow growth

2.0
Mar 14, 2017

sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

benefits were good for a while

Cons

Too much short term emphasis on numbers

3.0
Mar 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Coworkers are amazing at this company. They are very knowledgeable and are willing to help in any way. They have an excellent training program also.

Cons

The customer base is horrible. Most customers feel entitled and look down upon you. This job is all about sales. If you aren't willing to go above and beyond for no extra pay or recognition this job is for you.

Viewing 472 - 474 of 4,792 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.