Citizens reviews

3.8

72% would recommend to a friend

(4,794 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Feb 11, 2017

Former Financial Consultant

Recommend
CEO approval
Business Outlook

Pros

The retail staffs I worked with were good, honest people. I think John and Frank have the right intentions, but they need to clean up the mess.

Cons

Too many to name. Do not trust management, especially the Regional Manager. They will recruit you by stating there is a territory and a book of business that will be yours to work. Do not expect much of a book of business to be reassigned to you and you might end up in one branch and no book of business. Get everything in writing from management, never trust their verbal agreements. If you do have a legitimate issue, management will ignore your calls and emails. Management will tell you they want you doing managed money, but they really want the annuity business. It was one of the worst experiences of my life. Expect a revolving door of direct managers. The 401k plan is a joke. If you do get a book, you will not receive all of the trailing revenue.

1.0
Feb 9, 2017

Fraustrated

Recommend
CEO approval
Business Outlook

Pros

Nothing really ! It use to be a great place to work for

Cons

1) Sales Pressure 2) Micro management 3) Employee froced to use Paper (Know me notes and realtionship summary) to uncover Needs 4) People Getting fired right and left for not balancing ! 5) UB concept is the wrose !! too much pressure to meet goals as well as service client !! 6) Understaff and having to meet 90 and higher on customer satisfaction. IF NOT made paycut on insentive plans.

2.0
Feb 6, 2017

Toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits used to be good... scaling back now that they have gone public

Cons

Toxic attitude from top down. Re-orgs and layoffs semi-annually. Systems antiquated.

Viewing 481 - 483 of 4,794 Reviews

Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.