Citizens reviews

3.8

72% would recommend to a friend

(4,794 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Dec 2, 2016

Banker

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Money, hours... people were cool to work with

Cons

Stressed, Doing Two jobs , micro management

1.0
Dec 1, 2016

Backstabbers beware.

Recommend
CEO approval
Business Outlook

Pros

Competitive Salary, Excellent training, Reliable hours, ability to unlock more earnings, great customers, great travel compensation, great vacation package.

Cons

Back stabbing, high pressure, low morale, high competition between colleagues, every man for himself environment, unrealistic expectations, demanding hours (9:00am-7:30pm), and unrealistic sales goals

1.0
Nov 28, 2016

Senior Teller

Recommend
CEO approval
Business Outlook

Pros

There is no drug test! Upward mobility in company. Corporate training is a relaxing, enjoyable environment. HR department was wonderful throughout the hiring process.

Cons

The old women at the branch I worked at were awful to work with. One Universal Banker was rude to everyone "beneath her" and to customers daily. She lost a substantial amount of money when she worked the teller line, yet management loved her and allowed her to order others around. She also would not give credit to the tellers who gsve her leads to make commission. Instead she claimed one of her teller friends had spoken to them beforehand. The teller manager was always nice to me, but treated other employees so poorly it was disgusting. I could not keep working in such a negative environment so I quit without giving notice. Going to work was so awful I began having panic attacks. I quit Citizens over 3 months ago and still have yet to receive any of my commission checks. Vacation days were unavailable to use because others already took those days (See advice tonmanagement). Out of the 20+ people in my training class only 8 remained with the company after 2 months of employment.

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Citizens Response
9y
Thank you for sharing this information with us. We encourage you to utilize one of the many avenues to raise your concerns so that we can look into them. You can reach out to the HR Service Center 1-866-472-8234 or if you prefer to remain anonymous, the Alert line is available 24/7 1-877-495-4727.
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Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.