Citizens reviews

-Job title/Description is misleading. Universal Banker is both a banker and a teller, hiring managers tell bankers that they will rarely be on the teller line and will only need to assist the teller line if the tellers can not handle the line. In reality, the Universal Bankers (UB) spend most of their days on the teller line, and every UB branch has only one teller, if that. Most of the time there is no designated teller there are only UB's. The quality of the company is very good, but the structure of the Banker/Teller system is extremely flawed to the point where UB's start to fight and bicker, and will do anything possible to avoid being on the teller line. You can make sales from the teller line, but if you were a teller moving into the banker position (Like myself) it feels as if you are still a teller, but now you have less time to spend on reaching your goals due to teller line traffic. (Again, the teller line is a good place to find leads and start conversations, but if another UB is unavailable to help the line if you get a sale on the teller line and try to take the prospect to your office you ofter have to make the customer wait longer until you get the line down, or in some cases (In my office) you have to give the sale to another banker who is already at their desk, that banker will give you the original sale, but just the main product like just a checking when they are pre approved for a credit card, you lose out on the credit card. So you get the sale, but you don't have the opportunity to make extra revenues and sales that you can only uncover through analysis of the customer.

I don't need a lot of hand holding. This place, took the cake. My manager turned out to be a contract employee who absolutely hated me from the day I arrived. My guess is she was mad she didn't get to pick the candidate. After several months of being on a copy and paste detail, I submitted my resignation. As a side note, we all got called into a departmental meeting and essentially got yelled at and treated like we were children. The person who was supposed to train me, refused to, and that was allowed.