Does ClearCaptions pay their employees well?

According to anonymously submitted Glassdoor reviews, ClearCaptions employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ClearCaptions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ClearCaptions?

62% of ClearCaptions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ClearCaptions 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ClearCaptions?

Territory Manager (15) , Sales Representative (11) , Territory Sales Manager (7) , Client Care Specialist (4) , Customer Service Representative (4) , Inside Sales Representative (4) , Business Development Manager (3) , Sales (3) , Agent (2) , Analyst (2) , Customer Care Representative (2) , Customer Support Representative (2) , Devops Engineer (2) , Inside Sales Manager (2) , Project Manager (2)

What are the pros of working at ClearCaptions according to real employee reviews?

"Great Benefits" ((in 12 reviews)); "Great People low stress level" ((in 11 reviews)); "Competitive pay and opportunites to advance." ((in 9 reviews)); "You can tell employees go above and beyond to help customers better understand the product and service that really improve the quality of life for the HOH." ((in 5 reviews)); "Best company I have ever work for, compassionate caring leadership." ((in 5 reviews))

What are the cons of working at ClearCaptions according to real employee reviews?

"Bad management and you’re treated like a number" ((in 13 reviews)); "Since it's a small company, individuals have a lot of sway in decision making and you just have to hope you have a good manager." ((in 5 reviews)); "Pay appears decent but raises don't happen, (was here for years before I ever got a pay increase)." ((in 4 reviews)); "Upper management has set unrealistic goals!" ((in 3 reviews)); "Typical week is 80 plus hours and the kicker is they just took away our mileage reimbursement so what little commission is given is spent on gas and oil changes and new tires because we drive our cars to the ground." ((in 3 reviews))

What are the top reviewed ClearCaptions locations?

Roseville , Rocklin , Sacramento , New York , Dallas , Atlanta , Tallahassee , Kansas City , Macomb , Michigan Center , Charlotte , Houston , Texas City , San Antonio , Hattiesburg , Tennessee Ridge , Antioch , Lebanon , Nashville , Indianapolis , Columbus , California City , Fresno , West Hollywood , San Francisco , Masonville , Las Vegas , New Orleans , Miami , Orlando

ClearCaptions reviews

3.5

62% would recommend to a friend

(146 total reviews)

Robert Rae

64% approve of CEO

55% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Senior management

3.1

Career opportunities

ClearCaptions has an employee rating of 3.5 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClearCaptions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

146 reviews

1.0

May 6, 2026

Poor management and serious safety concerns

Telecommunications engineer

Recommend

CEO approval

Business Outlook

Pros

Not many. Some of the people are helpful but not in the technical space.

Cons

Poor management, sabatogue allowed, TRS/FCC fraud, open source tools, 911 emergency calls are not dependable.

ClearCaptions Response

2mo

Thank you for sharing your feedback. We take concerns related to leadership, workplace culture, system reliability, and regulatory compliance extremely seriously. ClearCaptions is committed to maintaining high standards for service quality, compliance, and employee support, and allegations involving safety, emergency services, or misconduct are thoroughly reviewed through the appropriate internal channels. We also recognize the importance of creating an environment where engineers and all employees feel respected, heard, and supported in their work. We appreciate you taking the time to provide your perspective, as feedback like this helps identify areas where we can continue to improve.

5.0

May 1, 2026

A Truly Rewarding Experience

Assistant regional manager

Recommend

CEO approval

Business Outlook

Pros

The ability to actually help people that are in need. The leadership team cares about you as a person and as an employee. The leadership team and my direct manager are active in my development.

Cons

Not enough time in the day to help more people in need.

ClearCaptions Response

2mo

Thank you for your thoughtful feedback and for the impact you’re making in your role. We’re proud to hear that our mission, leadership support, and focus on development are creating a rewarding experience. We also appreciate your perspective on wanting to help even more people—that passion is what drives our work forward. Your advice to continue investing in our people truly resonates, and it remains a top priority as we grow. Thank you for being part of the ClearCaptions team and for all that you do.

3.0

Apr 21, 2026

Remote work available, but metrics drive decisions

Inside sales - team lead

Recommend

CEO approval

Business Outlook

Pros

Remote work is avaliable here.

Cons

Metrics run the business not the managers

ClearCaptions Response

3mo

Thank you for sharing your feedback and for your contributions as a Team Lead. We’re glad you value the opportunity for remote work. We understand your concerns about metrics and appreciate you calling this out. While performance metrics are an important tool to help guide decisions and ensure consistency, we also recognize the importance of strong leadership and context in how those metrics are applied. We’re continuing to focus on balancing data-driven insights with thoughtful management to best support our teams. Thank you again for your input—it helps us continue to improve.

Viewing 7 - 9 of 146 Reviews

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ClearCaptions

ClearCaptions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor management and serious safety concerns

A Truly Rewarding Experience

Remote work available, but metrics drive decisions

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