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ClearCaptions

Engaged Employer

ClearCaptions reviews

3.5

62% would recommend to a friend

(146 total reviews)
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Robert Rae

64% approve of CEO

55% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Senior management

3.1

Career opportunities

ClearCaptions has an employee rating of 3.5 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClearCaptions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

146 reviews
1.0
Aug 15, 2016

no confidence in Sr Mgmt

Project manager
Recommend
CEO approval
Business Outlook

Pros

NIce co workers, pleanty of parking in a safe area of town. free coffee and good, up to date equipment

Cons

THe sales team, the support team and others in the CC company have lost faith in the Sr Executives to lead the company. Sales are booming but we're still underpaid and were now told that they wont even look at a raise until maybe 2017. our sales have doubled since September but the executives keep the revenue to themselfes and don't pay the ones that actually do the work. Plus you can't trust what the executives say. they will lie to your face to get you to do what they want, but when it comes to them having to keep their side of the bargin they decide not to.

4.0
Jul 18, 2016

Great company leading the charge for a booming industry

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company provides captioned telephone services for the hard of hearing community. Which is always going to be prevalent since as people age they lose their hearing. The executives are professional and there information technology department are very talented. It's an honorable company to work for given that they are providing a needed service. The people that work in the offices are friendly and knowledgeable. The captioning agents are bonded and federally bound to the privacy of the calls they caption. The installers and sales reps are limited in their scope as far as the technical aspects what are the bread and butter of the company and are treated as such. Because I'm repair department work tirelessly to handle the volume of calls that they receive. The inside sales department opened recently and are so far having great success in their retention efforts.

Cons

Lower management needs more training and compassion for the people that they are supposed to be managing. There seems to be an air of disdain in regards to the management due to the fact that there is a lack of communication between the managers and their subordinates. There also seems to be a bit of attention between the agents at times but that can be explained only X witnessing the lack of policies procedures and consistent communication from the managers in a positive manner. Training in positive reinforcement and embracing each agent skills under a manager could eliminate these types of problems

Viewing 142 - 144 of 146 Reviews
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Glassdoor has 150 ClearCaptions reviews submitted anonymously by ClearCaptions employees. Read employee reviews and ratings on Glassdoor to decide if ClearCaptions is right for you.