Clearlink reviews

3.0

40% would recommend to a friend

(945 total reviews)

Mark Larkin

62% approve of CEO

34% positive business outlook

Clearlink has an employee rating of 3.0 out of 5 stars, based on 945 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Clearlink employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

945 reviews
1.0
May 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work. (Probably not anymore). Worked with a lot of cool people at the beginning.

Cons

Workload severely increased with no raises. Gaslighting and fear tactics are strong with managers, from the top to the bottom. Feedback met with retaliation. People on my team were too afraid to voice concerns due to it falling on deaf ears.

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Clearlink Response
3y
Thank you for your response, we wish you the best.
1.0
Apr 20, 2023

Terrible

Recommend
CEO approval
Business Outlook

Pros

Utah has some pretty scenery

Cons

CEO promotes selling your dog to get the job done. They didn't recognize that droves of employees had their laptops shut and weren't working for weeks, and weeks, and weeks, and weeks.

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Clearlink Response
3y
Thank you for taking the time to share your feedback. We wish you the best in your future endeavors.
2.0
Oct 19, 2017
Recommend
CEO approval
Business Outlook

Pros

This place is awesome to work at to build basic sales skills you can use to apply for other places. -They will hire virtually anyone with any customer service skills to fill training classes (also a con) -Great place if you're in school since they're flexible. -They give away a lot of swag and have cool parties. -The people on the phone and coaches are awesome (People in upper management not so much). -Offers virtually same benefits as any other call center - You only need to adhere to 80% of your shift

Cons

Ever since I started working here over 3 years ago, and it gets worse and worse. Even as a top performer. -Let me start off by saying that having an average of only 6 months as the amount of time people have worked here should be a huge red flag. Its an unemployment factory. There are months where they will lose more people than they hire. -As to what makes it worse and worse is before Sykes bought Clearlink they cut everyone's commisons from up to 10% down to 7% max to make them seem more profitable. That was a big hurt to people's lively hood and resulted in multiple high performing reps leaving for other sales jobs. -They don't care how long you've worked here, not at all. No matter how much they tell you they do, senior reps leave without any sort offer to get them to stay -It doesn't matter how killer of a week you had the week before it's always what are you doing for us this very second. -The vacation system is a joke. You can only plan days off 2 weeks in advance and the maximum time off you can take is based off company needs. So for example there's only 30 hours of time off available on a day you need off (because we're understaffed or forecasted to be busy) for let's say a vacation you planned months ago but people who showed up to work before you OR logged into the system at home right at midnight and signed up for time off that day... well guess what sorry, have to find someone to cover it or take a write up. -Zero sick days here to use in case you get sick, only "personal days" you can use them when ever you want, but only for one day and you get a very limited amount, less than 8 a year. Again, bite the bullet and take a write up, doesn't matter if you have a doctor note. -They have people called "employee advisor" who are supposed to let the clueless upper management know why moral is so low and what they can do to make it better... six months later, no changes... - honestly there's so much more but I'm tired of writing... not like anything will change.

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Clearlink Response
8y
Thank you for your analysis of our organization. We’ve read through your entire statement and made notes of your concerns. Those notes will be passed on to our leadership team and reviewed by the appropriate parties. We pride ourselves on building strong relationships - with our partners, with the community, but most of all with our employees. We're sorry you feel that your experience did not reflect that. Sincere thanks for being a part of the Clearlink organization. Best of luck to you in your future endeavors.
Viewing 40 - 42 of 945 Reviews

Glassdoor has 973 Clearlink reviews submitted anonymously by Clearlink employees. Read employee reviews and ratings on Glassdoor to decide if Clearlink is right for you.